We’re seeking a Production Support Analyst to join a global team that keeps mission-critical finance systems running smoothly. You'll play a vital role supporting internal finance and trading desk systems, helping ensure stability, resilience, and performance of key applications.
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As part of a “follow-the-sun” model, you’ll collaborate with colleagues around the globe, supporting users and systems for one of the world’s leading financial organizations. This role is perfect for someone who thrives under pressure, enjoys problem-solving, and brings a proactive approach to production support in complex, fast-moving environments.
Advantages
Be part of a globally integrated support team solving real-time production challenges
Make a measurable impact by ensuring the stability of applications used across the finance and trading ecosystem
Thrive in a collaborative environment with visibility across business and IT functions
Enjoy a flexible work structure with rotating schedules and hybrid office days
Build your career in a team that values ownership, precision, and innovation
Responsibilities
Your day-to-day responsibilities will include:
Monitoring systems and file deliveries using tools like Control-M, ensuring timely resolution of alerts
Owning the incident management lifecycle: categorizing, investigating, resolving, and communicating with key business users
Troubleshooting issues related to large datasets, batch jobs, and financial reporting applications
Collaborating across global teams to support shared applications and improve system performance
Performing root cause analysis, coordinating DR testing, and driving service improvement initiatives
Maintaining clear documentation, tracking service metrics, and updating knowledge bases
Partnering with stakeholders to ensure minimal business disruption during service issues
Participating in UAT testing, release planning, and supporting production deployments
Qualifications
Must-Haves:
5+ years of hands-on experience with SQL Server and Oracle
Solid background in PL/SQL development, preferably within financial environments
Familiarity with UNIX, scripting, and batch processing tools (e.g., Control-M)
Previous experience supporting banking/reporting systems and handling large datasets
Strong communication skills and comfort interacting directly with business teams
Experience with JIRA, Confluence, Jenkins, and version control tools
On-call/rotational shift experience, with ability to manage flexible hours
Nice-to-Haves:
Shell scripting experience
Familiarity with Connect:Direct for file transfers
Basic understanding of DevOps, microservices, and product control
Experience with .NET and Angular is a plus
Summary
Be part of a globally integrated support team solving real-time production challenges
Make a measurable impact by ensuring the stability of applications used across the finance and trading ecosystem
Thrive in a collaborative environment with visibility across business and IT functions
Enjoy a flexible work structure with rotating schedules and hybrid office days
Build your career in a team that values ownership, precision, and innovation
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
We’re seeking a Production Support Analyst to join a global team that keeps mission-critical finance systems running smoothly. You'll play a vital role supporting internal finance and trading desk systems, helping ensure stability, resilience, and performance of key applications.
As part of a “follow-the-sun” model, you’ll collaborate with colleagues around the globe, supporting users and systems for one of the world’s leading financial organizations. This role is perfect for someone who thrives under pressure, enjoys problem-solving, and brings a proactive approach to production support in complex, fast-moving environments.
Advantages
Be part of a globally integrated support team solving real-time production challenges
Make a measurable impact by ensuring the stability of applications used across the finance and trading ecosystem
Thrive in a collaborative environment with visibility across business and IT functions
Enjoy a flexible work structure with rotating schedules and hybrid office days
Build your career in a team that values ownership, precision, and innovation
Responsibilities
...
Your day-to-day responsibilities will include:
Monitoring systems and file deliveries using tools like Control-M, ensuring timely resolution of alerts
Owning the incident management lifecycle: categorizing, investigating, resolving, and communicating with key business users
Troubleshooting issues related to large datasets, batch jobs, and financial reporting applications
Collaborating across global teams to support shared applications and improve system performance
Performing root cause analysis, coordinating DR testing, and driving service improvement initiatives
Maintaining clear documentation, tracking service metrics, and updating knowledge bases
Partnering with stakeholders to ensure minimal business disruption during service issues
Participating in UAT testing, release planning, and supporting production deployments
Qualifications
Must-Haves:
5+ years of hands-on experience with SQL Server and Oracle
Solid background in PL/SQL development, preferably within financial environments
Familiarity with UNIX, scripting, and batch processing tools (e.g., Control-M)
Previous experience supporting banking/reporting systems and handling large datasets
Strong communication skills and comfort interacting directly with business teams
Experience with JIRA, Confluence, Jenkins, and version control tools
On-call/rotational shift experience, with ability to manage flexible hours
Nice-to-Haves:
Shell scripting experience
Familiarity with Connect:Direct for file transfers
Basic understanding of DevOps, microservices, and product control
Experience with .NET and Angular is a plus
Summary
Be part of a globally integrated support team solving real-time production challenges
Make a measurable impact by ensuring the stability of applications used across the finance and trading ecosystem
Thrive in a collaborative environment with visibility across business and IT functions
Enjoy a flexible work structure with rotating schedules and hybrid office days
Build your career in a team that values ownership, precision, and innovation
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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