Join our Burnaby healthcare client as a Program Manager on an initial 6-month contract as they embark on an ambitious initiative to develop a managed voice program for multiple Health Organizations. We are seeking an expert-level Program Manager with over 10 years of experience leading enterprise IT strategy, roadmap development, and technology implementation initiatives, preferably within the Health and Public Services sectors. If you have a strong background in voice technologies and IT infrastructure and thrive in complex, transformative environments, we invite you to apply and help shape the future of healthcare communications.
...
Advantages
• Lead critical voice technology implementations that are integral to the modernization of healthcare communications across multiple organizations.
• Direct and shape the governance of complex programs, driving major strategic decisions and partnerships with top-tier managed service providers.
• Engage with C-level executives and senior stakeholders, enhancing your leadership and communication skills in a high-visibility role.
• Work at the forefront of voice technology with access to the latest tools and systems from industry leaders like Cisco, Avaya, and Genesys.
• Benefit from a highly competitive hourly rate, with clear provisions for overtime and exceptional travel costs, fostering a balance between motivation and work-life harmony.
Responsibilities
• Partner with health organization (HO) sponsors to understand organization’s business vision, values, and goals, and translate them into voice program objectives
• Support HO leaders in the development of communications requirements that inform the appropriate mix and implementation of voice solutions in alignment with the strategy and roadmap
• Define and implement the complex program engineering approach and methodologies required to execute the organizational voice strategy and HO roadmaps
• Lead engagements with stakeholder engagement and establish voice governance forums to achieve program and project objectives including reporting status, risks, issues, etc. to key stakeholders within the HOs
Example deliverables include:
• Program engineering approach for voice strategy and roadmap execution
• Current HO roadmaps voice solutions aligned to business priorities and evolving status of the production environments
• Development of Executive materials such as briefing notes and presentation collateral to support governance forums
• Informing development of business cases in alignment with the HO voice roadmaps
Qualifications
• 10+ years leading enterprise IT strategy, roadmap development and implementation, and technology implementation initiatives
• Previous experience in the Health and Public Services sectors is highly desired
• Proven experience with developing and executing complex program governance
• Experience transitioning voice services from on-premise configurations to managed voice service providers highly desired
• Knowledge of voice technologies (Cisco, Avaya, Genesys) (relevant certifications are a plus)
• Proven experience in IT Infrastructure
• Excellent C-Level communication skills, written and oral
• Strong people and networking skills, building and growing relationships with senior stakeholders
• Creative and analytical thinker with strong problem-solving skills
• Complex stakeholder engagement experience
• Demonstrated ability to meet deadlines, handle and prioritize requests, manage laterally and upwards
• Demonstrated ability to collect and analyze data, assess problems, and structure solutions
• Ability to drive and progress with minimal direction. Self-awareness and ability to assess personal performance
• Attention to detail and prioritizing tasks
• Experience with frameworks and business case development
• Experience planning for and managing organizational change
Summary
Are you ready to take on a pivotal role that blends technology, leadership, and innovation in the healthcare sector? Apply directly to this job ad or reach out to your Randstad Digital representative immediately!
P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn’t for you please update your profile so we can find you!
We look forward to supporting you in your job search!
Good luck!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Join our Burnaby healthcare client as a Program Manager on an initial 6-month contract as they embark on an ambitious initiative to develop a managed voice program for multiple Health Organizations. We are seeking an expert-level Program Manager with over 10 years of experience leading enterprise IT strategy, roadmap development, and technology implementation initiatives, preferably within the Health and Public Services sectors. If you have a strong background in voice technologies and IT infrastructure and thrive in complex, transformative environments, we invite you to apply and help shape the future of healthcare communications.
Advantages
• Lead critical voice technology implementations that are integral to the modernization of healthcare communications across multiple organizations.
• Direct and shape the governance of complex programs, driving major strategic decisions and partnerships with top-tier managed service providers.
• Engage with C-level executives and senior stakeholders, enhancing your leadership and communication skills in a high-visibility role.
• Work at the forefront of voice technology with access to the latest tools and systems from industry leaders like Cisco, Avaya, and Genesys.
...
• Benefit from a highly competitive hourly rate, with clear provisions for overtime and exceptional travel costs, fostering a balance between motivation and work-life harmony.
Responsibilities
• Partner with health organization (HO) sponsors to understand organization’s business vision, values, and goals, and translate them into voice program objectives
• Support HO leaders in the development of communications requirements that inform the appropriate mix and implementation of voice solutions in alignment with the strategy and roadmap
• Define and implement the complex program engineering approach and methodologies required to execute the organizational voice strategy and HO roadmaps
• Lead engagements with stakeholder engagement and establish voice governance forums to achieve program and project objectives including reporting status, risks, issues, etc. to key stakeholders within the HOs
Example deliverables include:
• Program engineering approach for voice strategy and roadmap execution
• Current HO roadmaps voice solutions aligned to business priorities and evolving status of the production environments
• Development of Executive materials such as briefing notes and presentation collateral to support governance forums
• Informing development of business cases in alignment with the HO voice roadmaps
Qualifications
• 10+ years leading enterprise IT strategy, roadmap development and implementation, and technology implementation initiatives
• Previous experience in the Health and Public Services sectors is highly desired
• Proven experience with developing and executing complex program governance
• Experience transitioning voice services from on-premise configurations to managed voice service providers highly desired
• Knowledge of voice technologies (Cisco, Avaya, Genesys) (relevant certifications are a plus)
• Proven experience in IT Infrastructure
• Excellent C-Level communication skills, written and oral
• Strong people and networking skills, building and growing relationships with senior stakeholders
• Creative and analytical thinker with strong problem-solving skills
• Complex stakeholder engagement experience
• Demonstrated ability to meet deadlines, handle and prioritize requests, manage laterally and upwards
• Demonstrated ability to collect and analyze data, assess problems, and structure solutions
• Ability to drive and progress with minimal direction. Self-awareness and ability to assess personal performance
• Attention to detail and prioritizing tasks
• Experience with frameworks and business case development
• Experience planning for and managing organizational change
Summary
Are you ready to take on a pivotal role that blends technology, leadership, and innovation in the healthcare sector? Apply directly to this job ad or reach out to your Randstad Digital representative immediately!
P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn’t for you please update your profile so we can find you!
We look forward to supporting you in your job search!
Good luck!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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