WELCOME HOME! – QUALITY EXCELLENCE LEAD - Niagara Falls, NY
Cascades Greenpac is one of the most advanced, eco‑friendly linerboard manufacturing facilities in North America. Producing lightweight, high‑performance linerboard from 100% recycled fibers, our Niagara team operates using world‑class technology and a strong commitment to safety, sustainability, and continuous improvement.
We are searching for a Quality Excellence Lead who will champion quality performance across the mill—driving systems, culture, and process improvements that ensure we deliver consistent, high‑value paper products to our customers.
WHAT WE OFFER
- Training & Development toward Career Pathways that support your goals
- Financial Benefits: 401(k) Retirement Plan, Profit Sharing & Stock Options
- Well-Being Benefits: healthy lifestyle plans and tools for the entire family
- Annual Lifestyle Spending Account, Paid Time Off & A Positive Culture
- Base Salary: $75,000 - $100,000
- Compensation is based on qualifications that align with requirements
At Cascades you can develop your full potential, sustainably, by applying your expertise as the Quality Excellence Lead with our Cascades Greenpac team!
YOUR RESPONSIBILITIES
Quality Systems & Standards
- Maintain and enhance the mill’s Quality Management System (QMS)
- Monitor compliance with quality specifications, standards, and procedures
- SME for various certifications (FSC, SFI, RPTA, etc.)
- Lead internal audits and prepare the site for external audits/certifications
- Develop relationships with customers as the site’s point of contact for customer inquiries regarding product quality and trials
- Utilize SAP effectively to document quality activities
Continuous Improvement
- Responsible for the Quality Pillar- Voice of the Customer, quality assurance & quality control
- Partner with Operations to analyze process variability and implement corrective actions
- Use problem-solving tools (RCA, 5 Whys, DMAIC, PFMEA) to reduce defects and deviations
- Facilitate cross-functional CI initiatives that improve product consistency and reduce customer complaints
Product Quality & Analytics
- Track and analyze quality KPIs, trends, and data to identify systemic issues
- Management of site lab equipment, calibrations, repairs and replacement
- Support process control improvements and collaborate with the lab on testing standards
- Implement and ensure completion of daily quality management activities through a collaborative team effort
- Participate in trials, qualification runs, and product development initiatives
Leadership & Collaboration
- Coach teams on quality best practices and build a culture of ownership
- Engage with operators, supervisors, and leaders to embed quality into daily operations
- Act as the voice of the customer within the mill
YOUR QUALIFICATIONS & EXPERIENCE
We recognize quality talent comes from many industries. Your success will be driven by your mindset, collaboration skills, and technical acumen.
Paper industry experience is a plus, but we also welcome strong quality professionals from manufacturing, packaging, food & beverage, automotive, chemical, or other regulated industries who bring robust system thinking and a passion for continuous improvement.
- Bachelor’s degree in Engineering, Quality, Science, or related field — equivalent experience will be considered in lieu of a degree
- 3+ years of experience in a quality-related role within manufacturing
- Working knowledge of quality systems, standards, and problem-solving tools
- Strong data analysis, critical thinking, and communication skills
- Ability to engage frontline teams and lead change with a servant-leadership approach
- Experience in paper, packaging, pulp, converting, or continuous process manufacturing highly desirable
- Lean Six Sigma Green Belt or equivalent CI experience
- Hands-on experience with QMS implementation and/or ISO standards
- Familiarity with SPC, MSA, and statistical tools
NOTE: Qualified candidates must be legally authorized to work in the United States. This position does not offer sponsorship.
WE LOOK FORWARD TO MEETING YOU!
ABOUT CASCADES
Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.
To be part of Cascades is to reveal the full potential of materials, people and ideas. We are a source of possibilities ! Since 1964, Cascades has been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery. Join 10,000 talents working in a network in nearly 70 operating units located in North America.
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