Remote Emergency Support Agent

This fully remote role is ideal for someone who’s dependable, responsive, and comfortable handling sensitive calls with care and professionalism.

Shifts between 8:00 AM and 11:00 PM CST



Weekend availability is required


Start date: Friday, May 30, 2025
Contract: Short-term, with potential for extension depending on campaign needs

English only: $17.00/hour (any province except Ontario)
English only: $17.20/hour (Ontario only)

Advantages
Work from the comfort of your own home — 100% remote

Be part of a meaningful emergency response initiative

Gain valuable experience in crisis support and customer care


Responsibilities
Answer inbound calls with professionalism and empathy

Support individuals affected by forest fires with clear and compassionate guidance

Follow scripted responses while adapting naturally to callers’ needs

Accurately document call details and escalate cases when needed

Remain calm, supportive, and efficient in high-volume situations



Qualifications
Fluent in English (spoken and written)

Minimum 6 months of customer service or call center experience preferred

Comfortable using scripts while keeping a fluid, natural tone

Able to work flexible shifts, including weekends

Tech setup: PC with Windows OS (Mac not compatible), wired internet, USB headset

Must pass a background check

Summary
Ready to use your bilingual skills to support a high-impact initiative from the comfort of home? Apply today and be part of a compassionate team making a real difference.

Job Title: Remote Emergency Support Agent – English
Location: Remote, Canada-wide

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.