- POSITION SUMMARYReporting directly to the IT Service Manager, the IT Support Analyst is a critical function to providing support to ourend users in the field. This position is focused on customer service and the management of our ticketing system(ServiceNow) to resolve issues quickly. This role also will include ticket analysis, escalation, technical support.POSITION DETAILSRole: IT Support AnalystLOCATION: On-site at Brossard Office REPORTING TO: IT ServiPOSITION SUMMARYReporting directly to the IT Service Manager, the IT Support Analyst is a critical function to providing support to ourend users in the field. This position is focused on customer service and the management of our ticketing system(ServiceNow) to resolve issues quickly. This role also will include ticket analysis, escalation, technical support.POSITION DETAILSRole: IT Support AnalystLOCATION: On-site at Brossard Office REPORTING TO: IT Servi
