Senior Business Analyst

Our client is looking for a Senior Business Analyst for a 5 month contract in Toronto.

This is a hybrid role.



Advantages
• Earn a competitive rate within the industry.

• Location: Up to 3 days onsite (subject the change at HM’s discretion).



Responsibilities
• Business Analysis & Requirements Definition

· Lead requirements gathering workshops, stakeholder interviews, and process walkthroughs to identify and define functional and non-functional requirements.

· Translate business needs into detailed business and functional requirement documents (BRDs/FRDs), user stories, and use cases.

· Define and document current (“as-is”) and future (“to-be”) business processes, highlighting opportunities for automation and data-driven improvements.

• Integration & Solution Alignment

· Work closely with the technical teams to ensure business requirements are accurately reflected in API specifications, integration designs, and data models.

· Define data requirements and mapping logic between customer-facing systems and backend platforms (including Helix Remedy).

· Support validation of API-based integrations from a business workflow and data accuracy perspective.

• Customer Experience & Digital Process Improvement

· Partner with UX, product, and digital teams to enhance customer journeys, streamline digital agreement workflows, and improve end-to-end process visibility.

· Identify and prioritize opportunities for digitization and automation within the customer engagement lifecycle.

· Collaborate with software engineering teams to align business processes with intelligent recommendation systems and data-driven insights.

• Stakeholder Engagement & Governance

· Facilitate cross-functional alignment between business, operations, and other internal stakeholders

· Support governance processes including requirements sign-off, change control, and project gating.



Qualifications
Must Haves:

• 7+ years proven experience as a Senior Business Analyst on large-scale integration or digital transformation projects.

• 7+ years experience in business process analysis, data management, and system integration

• 7+ years ability to produce structured documentation (requirements, process flows, customer journey maps, user stories).

• Bachelor’s degree in Business, Information Systems, or related field.

Desired Skills:

· Experience in projects involving customer data management, digital agreement workflows, or customer experience platforms (CRM, CMS, etc.).

· Familiarity with AI/ML-based recommendation systems or data enrichment processes.

Required Skills:

· Requirements Gathering & Documentation – Eliciting, analyzing, and clearly documenting business and technical requirements.

· Process Mapping & Modeling – Understanding and improving business workflows using tools like flowcharts or Visio.

· Data Analysis & Reporting – Using data (Excel, SQL, BI tools) to support decisions and validate requirements.

· Problem-Solving & Critical Thinking – Identifying gaps, root causes, and proposing practical solutions.

· Technical Understanding – Familiarity with software systems, APIs, and integration basics.

· Agile & Scrum Knowledge – Writing user stories and collaborating in agile teams.

· Communication & Presentation Skills – Conveying insights and recommendations clearly to technical and non-technical audiences.



Summary
If you are interested in the Senior Business Analyst role in Toronto, please apply online at www.randstad.ca. Qualified candidates will be contacted.


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.