We are seeking a Senior Infrastructure Business Analyst (IBA) to act as a vital bridge between business needs and technical delivery. This role supports internal IT infrastructure projects by gathering requirements, coordinating change activities, and ensuring robust governance through ITSM processes. You will work closely with operations, security, and service management teams to manage risks and ensure the successful delivery of critical infrastructure initiatives.
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Location: Toronto, ON
Hybrid: 3 days onsite / 2 days remote
Duration: 6-month contract
Rate: $70.41 - $76.8
Advantages
- Strategic Coordination: Lead high-visibility change management activities through CAB and ITSM forums.
- Modern Tooling: Utilize industry-standard tools including ServiceNow, Power BI, and SharePoint.
- Hybrid Work: Benefit from a flexible Toronto-based schedule combining onsite collaboration and remote work.
- Complex Environments: Gain experience managing infrastructure lifecycles in an enterprise-scale setting.
Responsibilities
Business Analysis & Requirements Management
- Elicit, analyze, and validate functional and non-functional requirements for infrastructure projects.
- Translate complex business needs into technical specifications for infrastructure teams.
- Provide business context and impact analysis to support technical solution design.
Change & ITSM Management
- Manage the end-to-end change lifecycle, including creating and submitting records in ServiceNow.
- Ensure all infrastructure changes adhere to established governance and ITIL processes.
- Represent changes at Change Advisory Board (CAB) meetings to secure necessary approvals.
Project & Initiative Support
- Assist with scope definition, milestones, and dependency tracking for infrastructure projects.
- Identify, track, and escalate project risks, issues, and assumptions.
- Monitor project financials and overall spend to ensure alignment with budgets.
Reporting, Risk & Compliance
- Create and maintain stakeholder dashboards and status reports using tools like Power BI.
- Track KPIs, SLAs, and change success rates to ensure operational excellence.
- Identify technical and operational risks and ensure compliance with security standards and internal policies.
Stakeholder Coordination
- Serve as the central point of contact between infrastructure teams and business stakeholders.
- Proactively communicate planned changes, impacts, and potential risks.
Qualifications
Experience & Education
- Must Have: 8+ years of experience as a Business Analyst within IT infrastructure, operations, or service management.
- Must Have: Proven hands-on experience with ServiceNow (or similar ITSM platforms).
- Deep understanding of IT infrastructure concepts including servers, networks, cloud, storage, and security.
- Solid mastery of ITIL / ITSM change management processes.
Technical & Specialized Skills
- Proficiency in creating dashboards and reports using Power BI and SharePoint.
- Strong ability to translate technical data into business-friendly language.
- Experience in tracking project financials and infrastructure lifecycle management.
- Desired: ITIL Foundation certification or higher is a significant asset.
Competencies
- Exceptional stakeholder management and communication skills.
- Proactive approach to risk identification and problem-solving.
- Ability to manage multiple high-priority initiatives simultaneously with high attention to detail.
Summary
If you're interested in the Senior Business Analyst role based in Toronto, we encourage you to apply online at www.randstad.ca.
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
We are seeking a Senior Infrastructure Business Analyst (IBA) to act as a vital bridge between business needs and technical delivery. This role supports internal IT infrastructure projects by gathering requirements, coordinating change activities, and ensuring robust governance through ITSM processes. You will work closely with operations, security, and service management teams to manage risks and ensure the successful delivery of critical infrastructure initiatives.
Location: Toronto, ON
Hybrid: 3 days onsite / 2 days remote
Duration: 6-month contract
Rate: $70.41 - $76.8
Advantages
- Strategic Coordination: Lead high-visibility change management activities through CAB and ITSM forums.
- Modern Tooling: Utilize industry-standard tools including ServiceNow, Power BI, and SharePoint.
- Hybrid Work: Benefit from a flexible Toronto-based schedule combining onsite collaboration and remote work.
- Complex Environments: Gain experience managing infrastructure lifecycles in an enterprise-scale setting.
Responsibilities
Business Analysis & Requirements Management
...
- Elicit, analyze, and validate functional and non-functional requirements for infrastructure projects.
- Translate complex business needs into technical specifications for infrastructure teams.
- Provide business context and impact analysis to support technical solution design.
Change & ITSM Management
- Manage the end-to-end change lifecycle, including creating and submitting records in ServiceNow.
- Ensure all infrastructure changes adhere to established governance and ITIL processes.
- Represent changes at Change Advisory Board (CAB) meetings to secure necessary approvals.
Project & Initiative Support
- Assist with scope definition, milestones, and dependency tracking for infrastructure projects.
- Identify, track, and escalate project risks, issues, and assumptions.
- Monitor project financials and overall spend to ensure alignment with budgets.
Reporting, Risk & Compliance
- Create and maintain stakeholder dashboards and status reports using tools like Power BI.
- Track KPIs, SLAs, and change success rates to ensure operational excellence.
- Identify technical and operational risks and ensure compliance with security standards and internal policies.
Stakeholder Coordination
- Serve as the central point of contact between infrastructure teams and business stakeholders.
- Proactively communicate planned changes, impacts, and potential risks.
Qualifications
Experience & Education
- Must Have: 8+ years of experience as a Business Analyst within IT infrastructure, operations, or service management.
- Must Have: Proven hands-on experience with ServiceNow (or similar ITSM platforms).
- Deep understanding of IT infrastructure concepts including servers, networks, cloud, storage, and security.
- Solid mastery of ITIL / ITSM change management processes.
Technical & Specialized Skills
- Proficiency in creating dashboards and reports using Power BI and SharePoint.
- Strong ability to translate technical data into business-friendly language.
- Experience in tracking project financials and infrastructure lifecycle management.
- Desired: ITIL Foundation certification or higher is a significant asset.
Competencies
- Exceptional stakeholder management and communication skills.
- Proactive approach to risk identification and problem-solving.
- Ability to manage multiple high-priority initiatives simultaneously with high attention to detail.
Summary
If you're interested in the Senior Business Analyst role based in Toronto, we encourage you to apply online at www.randstad.ca.
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
