Are you an experienced Technical Support professional with a strong background providing Tier 2 support? Are you available to work full-time on-site, have flexibility in your schedule (for shift-work) and have your license to drive between sites?
...
We're looking for a Senior IT Operations Analyst, based in Winnipeg, who is available to support multiple sites throughout the city! This is an initial contract position until December 31st, 2025 with the potential for extensions.
Advantages
- Need to be available for shift-work (24/7 shift work, which involves 10 hour shifts, with 4 days on & 3 days off (shift times will vary)
- Support an enterprise environment
- Competitive market rates
- Potential for extensions
Responsibilities
• Responsible for providing technical and non-technical operational support
• Using prescribed Information Technology Infrastructure Library (ITIL) process methods, this position leads in providing operational support and user management, and provides support defined by all lower level Tier positions
• Recover services/systems in a timely manner, and document all actions in the support database
• Escalate incidents for Tier III support promptly to appropriate ITS staff, based on impact, urgency and prescribed priorities and resolution times
• Assist with communication of site failures and outages. Monitor systems/services for errors, capacity issues and potential failures
• Research technical and non-technical problems, and resolve in a timely manner
• Create and modify procedures as required
• Install hardware, operating system, and application software
• Coordinate all voice and data cabling as required
• Install, configure, patch and troubleshoot desktops and peripherals including printers, scanners, POS equipment, and etc.
Qualifications
• Role is required to be on-sight during all shifts (this is not a ‘work-from-home’ engagement)
• Flexibility in working a variety of shifts within a 7 day / 24 hour operation
• Have and maintain a valid Manitoba Class 5 Drivers License and access to a vehicle
• Knowledgeable and solid background with the Information Technology Infrastructure Library (ITIL) process methods
• Completion of a recognized degree or diploma program in an IT related discipline, or an equivalent combination of education, certification and experience
• Coursework and/or industry certifications are an asset eg: A+, Network+, Linux+, RHCE, MCTS, MCITP, CCNA, OCA
• Previous Operations Analyst or technical support role
• Minimum five (5) years of customer service experience
Summary
If you're an experienced IT professional who has the availability in your schedule to accommodate the on-site needs in Winnipeg, apply today or reach out to your Randstad representative!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you an experienced Technical Support professional with a strong background providing Tier 2 support? Are you available to work full-time on-site, have flexibility in your schedule (for shift-work) and have your license to drive between sites?
We're looking for a Senior IT Operations Analyst, based in Winnipeg, who is available to support multiple sites throughout the city! This is an initial contract position until December 31st, 2025 with the potential for extensions.
Advantages
- Need to be available for shift-work (24/7 shift work, which involves 10 hour shifts, with 4 days on & 3 days off (shift times will vary)
- Support an enterprise environment
- Competitive market rates
- Potential for extensions
Responsibilities
• Responsible for providing technical and non-technical operational support
• Using prescribed Information Technology Infrastructure Library (ITIL) process methods, this position leads in providing operational support and user management, and provides support defined by all lower level Tier positions
• Recover services/systems in a timely manner, and document all actions in the support database
...
• Escalate incidents for Tier III support promptly to appropriate ITS staff, based on impact, urgency and prescribed priorities and resolution times
• Assist with communication of site failures and outages. Monitor systems/services for errors, capacity issues and potential failures
• Research technical and non-technical problems, and resolve in a timely manner
• Create and modify procedures as required
• Install hardware, operating system, and application software
• Coordinate all voice and data cabling as required
• Install, configure, patch and troubleshoot desktops and peripherals including printers, scanners, POS equipment, and etc.
Qualifications
• Role is required to be on-sight during all shifts (this is not a ‘work-from-home’ engagement)
• Flexibility in working a variety of shifts within a 7 day / 24 hour operation
• Have and maintain a valid Manitoba Class 5 Drivers License and access to a vehicle
• Knowledgeable and solid background with the Information Technology Infrastructure Library (ITIL) process methods
• Completion of a recognized degree or diploma program in an IT related discipline, or an equivalent combination of education, certification and experience
• Coursework and/or industry certifications are an asset eg: A+, Network+, Linux+, RHCE, MCTS, MCITP, CCNA, OCA
• Previous Operations Analyst or technical support role
• Minimum five (5) years of customer service experience
Summary
If you're an experienced IT professional who has the availability in your schedule to accommodate the on-site needs in Winnipeg, apply today or reach out to your Randstad representative!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
