Are you a Senior Service Design Consultant with wealth management experience and proven track record of designing complex Service Blueprints and L2/L3 business processes? Our large Alberta-based financial client is seeking a Senior Service Design Consultant for a 12 month contract.
Client: Financial Services
Duration: 12 months
...
Location: Hybrid with a preference for candidates in Alberta (2 days a week in the office)
Pay Rate: Negotiable
Advantages
• Advance your career by working with a top financial institution in Alberta.
Responsibilities
What You’ll Do
You will lead the design of our target service blueprint and detailed future-state Level 2/Level 3 (L2/L3) business processes. Your mission is to capture critical user journeys and prioritize operating model opportunities across People, Process, and Technology.
1. Target Service Blueprint & Operating Model
Facilitate workshops to develop target state blueprints for the wealth offer(s) lifecycle.
Map critical journeys, identifying data domains required for a seamless, personalized user experience.
Determine and prioritize operating model opportunities that impact our technology roadmap.
Design functional capabilities across Advisors, Associates, Operations, Compliance, and Technology.
2. Detailed Process Design & Workflow
Create L2/L3 process maps, including key controls, segregation of duties, and exception flows.
Design the interaction model for trade processing workflows among key players.
Identify opportunities for process automation and review managed services/outsourcing options.
3. Implementation Roadmap & Governance
Draft a comprehensive implementation timeline, identifying the critical path and dependencies.
Develop a program charter and governance structure (Steerco, Design Authority, RACIs).
Provide high-level cost estimates and resourcing plans.
4. Change Management Strategy
Assess high-level change impacts for key personas (Advisors, associates, leadership, support teams).
Develop a change management strategy and training plan to ensure high adoption across Wealth Distribution.
Qualifications
Industry Expertise: 5+ years of Wealth Management experience, with a heavy preference for experience working with investment dealers in wealth management.
Blueprint Mastery: Proven track record of designing complex Service Blueprints and L2/L3 business processes.
Stakeholder Management: Exceptional ability to work independently and influence senior leadership and cross-functional stakeholders.
Facilitation Skills: You are a pro at running design sessions and workshops that drive consensus and actionable outcomes.
Organizational Power: Strong project management background; you can navigate risks, dependencies, and complex timelines with ease.
Technical Literacy: Familiarity with wealth management technical requirements.
Summary
If you're looking for a challenging yet rewarding opportunity that allows you to make a significant impact and grow your career, apply now and become an integral part of our client's mission to deliver excellence . Please apply directly to this ad or reach out to your Randstad Digital representative immediately!
P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn’t for you please update your profile so we can find you!
We look forward to supporting you in your job search!
Good luck!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you a Senior Service Design Consultant with wealth management experience and proven track record of designing complex Service Blueprints and L2/L3 business processes? Our large Alberta-based financial client is seeking a Senior Service Design Consultant for a 12 month contract.
Client: Financial Services
Duration: 12 months
Location: Hybrid with a preference for candidates in Alberta (2 days a week in the office)
Pay Rate: Negotiable
Advantages
• Advance your career by working with a top financial institution in Alberta.
Responsibilities
What You’ll Do
You will lead the design of our target service blueprint and detailed future-state Level 2/Level 3 (L2/L3) business processes. Your mission is to capture critical user journeys and prioritize operating model opportunities across People, Process, and Technology.
1. Target Service Blueprint & Operating Model
Facilitate workshops to develop target state blueprints for the wealth offer(s) lifecycle.
Map critical journeys, identifying data domains required for a seamless, personalized user experience.
Determine and prioritize operating model opportunities that impact our technology roadmap.
...
Design functional capabilities across Advisors, Associates, Operations, Compliance, and Technology.
2. Detailed Process Design & Workflow
Create L2/L3 process maps, including key controls, segregation of duties, and exception flows.
Design the interaction model for trade processing workflows among key players.
Identify opportunities for process automation and review managed services/outsourcing options.
3. Implementation Roadmap & Governance
Draft a comprehensive implementation timeline, identifying the critical path and dependencies.
Develop a program charter and governance structure (Steerco, Design Authority, RACIs).
Provide high-level cost estimates and resourcing plans.
4. Change Management Strategy
Assess high-level change impacts for key personas (Advisors, associates, leadership, support teams).
Develop a change management strategy and training plan to ensure high adoption across Wealth Distribution.
Qualifications
Industry Expertise: 5+ years of Wealth Management experience, with a heavy preference for experience working with investment dealers in wealth management.
Blueprint Mastery: Proven track record of designing complex Service Blueprints and L2/L3 business processes.
Stakeholder Management: Exceptional ability to work independently and influence senior leadership and cross-functional stakeholders.
Facilitation Skills: You are a pro at running design sessions and workshops that drive consensus and actionable outcomes.
Organizational Power: Strong project management background; you can navigate risks, dependencies, and complex timelines with ease.
Technical Literacy: Familiarity with wealth management technical requirements.
Summary
If you're looking for a challenging yet rewarding opportunity that allows you to make a significant impact and grow your career, apply now and become an integral part of our client's mission to deliver excellence . Please apply directly to this ad or reach out to your Randstad Digital representative immediately!
P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn’t for you please update your profile so we can find you!
We look forward to supporting you in your job search!
Good luck!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
