Join our Edmonton client for a rewarding 12-month remote contract as a Service Designer, where you will help modernize how citizens interact with public services. Working within the Digital Design and Delivery Division, you will play a central role in driving innovation and digital transformation across various government programs. This is a uni
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que opportunity to work on high-impact projects that simplify complex processes and improve user experiences for thousands of people. If you are passionate about human-centered design and agile delivery, this long-term engagement offers the chance to influence the future of digital service delivery in a collaborative, forward-thinking environment.
Advantages
• Enjoy the flexibility of a 100% remote work arrangement while supporting major digital initiatives.
• Engage in a long-term 12-month contract with the potential for extensions up to 24 months.
• Work within a modern "Digital Lab" environment that prioritizes agile methodologies and user-centered design.
• Collaborate with diverse, cross-functional teams including product owners, developers, and researchers.
• Contribute to high-visibility projects that directly improve public service accessibility and efficiency for Albertans.
Responsibilities
• Integrate human-centered design methods into large-scale program reviews and digital transformation projects.
• Conduct user and behavioral field research to identify pain points and opportunities for service improvement.
• Facilitate co-design workshops with stakeholders and front-line staff to develop innovative service solutions.
• Develop service blueprints, journey maps, and process maps to depict the end-to-end user experience.
• Create and test service prototypes to validate concepts and gather feedback before full-scale implementation.
• Analyze user and employee experiences across multiple channels including web, mobile, and face-to-face interactions.
• Partner with program teams to design new processes and policies that support effective organizational change management.
Qualifications
• A minimum of 2 years of experience specialized in service design research and the creation of design outputs.
• Proven experience working for at least 2 years within cross-functional product teams in an Agile environment.
• At least 2 years of direct experience working on digital transformation initiatives specifically within the Government of Alberta.
• Strong background in planning and conducting qualitative field research and usability testing for prototype systems.
• Submission of a personal portfolio of work samples with brief annotations explaining your design process and outcomes.
Summary
This is an exceptional chance for a dedicated Service Designer to influence meaningful change and help our client build modern, efficient digital services. If you thrive in agile environments and have a proven track record of using design thinking to solve complex organizational challenges, we want to hear from you. Please apply directly to this job ad or reach out to your Randstad Digital representative immediately!
P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn’t for you please update your profile so we can find you!
We look forward to supporting you in your job search!
Good luck!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Join our Edmonton client for a rewarding 12-month remote contract as a Service Designer, where you will help modernize how citizens interact with public services. Working within the Digital Design and Delivery Division, you will play a central role in driving innovation and digital transformation across various government programs. This is a unique opportunity to work on high-impact projects that simplify complex processes and improve user experiences for thousands of people. If you are passionate about human-centered design and agile delivery, this long-term engagement offers the chance to influence the future of digital service delivery in a collaborative, forward-thinking environment.
Advantages
• Enjoy the flexibility of a 100% remote work arrangement while supporting major digital initiatives.
• Engage in a long-term 12-month contract with the potential for extensions up to 24 months.
• Work within a modern "Digital Lab" environment that prioritizes agile methodologies and user-centered design.
• Collaborate with diverse, cross-functional teams including product owners, developers, and researchers.
...
• Contribute to high-visibility projects that directly improve public service accessibility and efficiency for Albertans.
Responsibilities
• Integrate human-centered design methods into large-scale program reviews and digital transformation projects.
• Conduct user and behavioral field research to identify pain points and opportunities for service improvement.
• Facilitate co-design workshops with stakeholders and front-line staff to develop innovative service solutions.
• Develop service blueprints, journey maps, and process maps to depict the end-to-end user experience.
• Create and test service prototypes to validate concepts and gather feedback before full-scale implementation.
• Analyze user and employee experiences across multiple channels including web, mobile, and face-to-face interactions.
• Partner with program teams to design new processes and policies that support effective organizational change management.
Qualifications
• A minimum of 2 years of experience specialized in service design research and the creation of design outputs.
• Proven experience working for at least 2 years within cross-functional product teams in an Agile environment.
• At least 2 years of direct experience working on digital transformation initiatives specifically within the Government of Alberta.
• Strong background in planning and conducting qualitative field research and usability testing for prototype systems.
• Submission of a personal portfolio of work samples with brief annotations explaining your design process and outcomes.
Summary
This is an exceptional chance for a dedicated Service Designer to influence meaningful change and help our client build modern, efficient digital services. If you thrive in agile environments and have a proven track record of using design thinking to solve complex organizational challenges, we want to hear from you. Please apply directly to this job ad or reach out to your Randstad Digital representative immediately!
P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn’t for you please update your profile so we can find you!
We look forward to supporting you in your job search!
Good luck!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
