We are seeking a highly experienced Solutions Designer - CRM to undertake the design of hosting technology solutions for complex CRM applications, ensuring they meet client business requirements and project deliverables. The successful candidate must possess at least 7+ years of experience designing and implementing solutions using both Oracle Siebel CRM and Adobe AEM technologies. This role requires strong conceptual and analytical skills to develop comprehensive design documentation, application flows, and ensure solutions are aligned with user experience and accessibility standards. This is a Hybrid role based in Toronto.
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Advantages
- Dual Platform Expertise: Leverage mandatory, extensive experience with two major enterprise platforms: Oracle Siebel CRM and Adobe AEM.
- Full Design Scope: Engage across technical solution design, functional requirements, and modern UX/accessibility principles.
- Innovation Role: Directly responsible for conceptualizing and presenting new ideas and solutions.
- Hybrid Flexibility: Benefit from a provisional hybrid work arrangement in Toronto.
Responsibilities
The Solutions Designer - CRM will be responsible for:
- Undertaking the design of hosting technology solutions based on client specifications, standards, and best practices. Providing advice on short/long term CRM solution service development activities.
- Developing Business Design Documents, Functional and Non-functional Requirements, and Functional Design Documents. Developing high level application flows to support business needs.
- Creating detailed process flows and developing high-level screen designs that map steps within a process. Creating wireframes and high-fidelity mockups with UI prototyping software such as Figma or Adobe XD.
- Ensuring solutions and designs adhere to user experience and accessibility (WCAG/AODA) standards. Conducting user research and usability testing, developing user personas, and applying industry best practices.
- Developing use cases (business/system), identifying and documenting business rules, and creating/updating business architecture artifacts.
- Applying knowledge of CRM applications, operating systems, database technologies, and communication protocols to define interactions between application packages, databases, and middleware systems.
- Demonstrating experience with creating a quality assurance plan and writing test cases for User Acceptance Testing (UAT).
- Developing and presenting new ideas, conceptualizing new approaches and solutions, and communicating effectively with clients to bridge business requirements to the technical team.
Qualifications
Must-Have Experience:
- At least 7+ years of experience designing solutions with Oracle Siebel CRM.
- At least 7+ years of experience designing solutions with Adobe AEM technologies.
- Experience with developing Business Design Documents, Functional & Non-functional requirements.
- Experience with developing high level application flows and Functional Design Documents.
- Strong communication skills; both written and verbal, and the ability to develop and present new ideas and conceptualize new approaches and solutions.
- Experience with solutions and designs incorporating user experience and accessibility (WCAG/AODA).
- Experience creating wire frames and high-fidelity mockups with UI prototyping software such as Figma or Adobe XD.
Desired Skills (Assets):
- Experience with Public Sector Transfer Payment (Grant) Model would be an asset.
- Experience conducting user research and usability testing.
- Demonstrated experience with change management methodologies and rational unified process (RUP).
Summary
If you're interested in the Solutions Designer - CRM role based in Toronto, we encourage you to apply online at www.randstad.ca. Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We are seeking a highly experienced Solutions Designer - CRM to undertake the design of hosting technology solutions for complex CRM applications, ensuring they meet client business requirements and project deliverables. The successful candidate must possess at least 7+ years of experience designing and implementing solutions using both Oracle Siebel CRM and Adobe AEM technologies. This role requires strong conceptual and analytical skills to develop comprehensive design documentation, application flows, and ensure solutions are aligned with user experience and accessibility standards. This is a Hybrid role based in Toronto.
Advantages
- Dual Platform Expertise: Leverage mandatory, extensive experience with two major enterprise platforms: Oracle Siebel CRM and Adobe AEM.
- Full Design Scope: Engage across technical solution design, functional requirements, and modern UX/accessibility principles.
- Innovation Role: Directly responsible for conceptualizing and presenting new ideas and solutions.
- Hybrid Flexibility: Benefit from a provisional hybrid work arrangement in Toronto.
Responsibilities
...
The Solutions Designer - CRM will be responsible for:
- Undertaking the design of hosting technology solutions based on client specifications, standards, and best practices. Providing advice on short/long term CRM solution service development activities.
- Developing Business Design Documents, Functional and Non-functional Requirements, and Functional Design Documents. Developing high level application flows to support business needs.
- Creating detailed process flows and developing high-level screen designs that map steps within a process. Creating wireframes and high-fidelity mockups with UI prototyping software such as Figma or Adobe XD.
- Ensuring solutions and designs adhere to user experience and accessibility (WCAG/AODA) standards. Conducting user research and usability testing, developing user personas, and applying industry best practices.
- Developing use cases (business/system), identifying and documenting business rules, and creating/updating business architecture artifacts.
- Applying knowledge of CRM applications, operating systems, database technologies, and communication protocols to define interactions between application packages, databases, and middleware systems.
- Demonstrating experience with creating a quality assurance plan and writing test cases for User Acceptance Testing (UAT).
- Developing and presenting new ideas, conceptualizing new approaches and solutions, and communicating effectively with clients to bridge business requirements to the technical team.
Qualifications
Must-Have Experience:
- At least 7+ years of experience designing solutions with Oracle Siebel CRM.
- At least 7+ years of experience designing solutions with Adobe AEM technologies.
- Experience with developing Business Design Documents, Functional & Non-functional requirements.
- Experience with developing high level application flows and Functional Design Documents.
- Strong communication skills; both written and verbal, and the ability to develop and present new ideas and conceptualize new approaches and solutions.
- Experience with solutions and designs incorporating user experience and accessibility (WCAG/AODA).
- Experience creating wire frames and high-fidelity mockups with UI prototyping software such as Figma or Adobe XD.
Desired Skills (Assets):
- Experience with Public Sector Transfer Payment (Grant) Model would be an asset.
- Experience conducting user research and usability testing.
- Demonstrated experience with change management methodologies and rational unified process (RUP).
Summary
If you're interested in the Solutions Designer - CRM role based in Toronto, we encourage you to apply online at www.randstad.ca. Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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