We are seeking a highly experienced Senior Solutions Designer - CRM to lead the design and implementation of technology solutions for complex CRM applications. This pivotal role requires at least 7+ years of experience designing and implementing solutions across Oracle Siebel CRM and Adobe AEM technologies. The successful candidate will be responsible for defining functional/technical requirements, creating comprehensive design documentation, application flows, and ensuring all solutions adhere to modern User Experience (UX) and Accessibility (WCAG/AODA) standards. This is a Hybrid role based in Toronto.
...
Advantages
- Dual Platform Expertise: Leverage mandatory, extensive experience with two major enterprise platforms: Oracle Siebel CRM and Adobe AEM.
- Full Design Scope: Drive technical solution design, functional requirements, and modern UX/accessibility principles, including practical skills in prototyping tools.
- Strategic Role: Directly responsible for conceptualizing new solutions and defining business architecture for critical CRM applications.
- Work Arrangement: Initial hybrid arrangement in Toronto, transitioning to fully onsite by January 2026.
Responsibilities
The Senior Solutions Designer - CRM will be responsible for:
- Solution Architecture & Design: Undertaking the design of technology solutions aligned with client specifications, standards, and best practices. Providing advice on short and long-term CRM solution service development activities.
- Requirements & Documentation: Developing Business Design Documents, Functional & Non-functional Requirements, and Functional Design Documents. Demonstrating expertise in creating and updating business architecture artefacts.
- User Experience (UX) & Accessibility: Designing solutions that integrate user experience and accessibility (WCAG/AODA) principles. This includes:
- Conducting user research and usability testing.
- Developing user personas and user journey maps.
- Implementation & Quality: Providing expertise in Siebel Solution implementation and Adobe AEM Solution implementation. Demonstrating experience with creating quality assurance plans and writing test cases.
- Process Modeling: Creating detailed process flows, applying experience with Rational Unified Process (RUP), and developing application view visibility and CRUD (create, read, update, delete) matrix.
- Innovation & Communication: Developing and presenting new ideas and conceptualizing new approaches and solutions. Clearly communicating with clients to bridge business requirements to the technical team.
- Risk & Analysis: Demonstrating experience in developing use cases, identifying and documenting business rules, and identifying risk and providing solutions.
Qualifications
Must-Have Experience:
- At least 7+ years of experience designing solutions and implementation with Oracle Siebel CRM.
- At least 7+ years of experience designing solutions and implementation with Adobe AEM technologies.
- Experience with developing Business Design Documents, Functional & Non-functional Requirements.
- Experience with developing high level application flows to support the business requirements.
- Demonstrated experience in creating and updating business architecture artefacts.
- Experience with solutions and designs incorporating user experience and accessibility (WCAG/AODA).
- Experience creating wire frames and high-fidelity mockups with UI prototyping software (e.g., Figma or Adobe XD).
- Strong communication skills (written and verbal) and the ability to develop and present new ideas and conceptualize new approaches and solutions.
Nice-to-Have (Assets):
- Experience with Public Sector Transfer Payment (Grant) Model.
- Experience with ensuring that corporate QA standards are followed and maintained.
- Demonstrated experience with change management methodologies and rational unified process (RUP).
Summary
If you're interested in the Senior Solutions Designer - CRM role based in Toronto, we encourage you to apply online at www.randstad.ca. Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
We are seeking a highly experienced Senior Solutions Designer - CRM to lead the design and implementation of technology solutions for complex CRM applications. This pivotal role requires at least 7+ years of experience designing and implementing solutions across Oracle Siebel CRM and Adobe AEM technologies. The successful candidate will be responsible for defining functional/technical requirements, creating comprehensive design documentation, application flows, and ensuring all solutions adhere to modern User Experience (UX) and Accessibility (WCAG/AODA) standards. This is a Hybrid role based in Toronto.
Advantages
- Dual Platform Expertise: Leverage mandatory, extensive experience with two major enterprise platforms: Oracle Siebel CRM and Adobe AEM.
- Full Design Scope: Drive technical solution design, functional requirements, and modern UX/accessibility principles, including practical skills in prototyping tools.
- Strategic Role: Directly responsible for conceptualizing new solutions and defining business architecture for critical CRM applications.
- Work Arrangement: Initial hybrid arrangement in Toronto, transitioning to fully onsite by January 2026.
...
Responsibilities
The Senior Solutions Designer - CRM will be responsible for:
- Solution Architecture & Design: Undertaking the design of technology solutions aligned with client specifications, standards, and best practices. Providing advice on short and long-term CRM solution service development activities.
- Requirements & Documentation: Developing Business Design Documents, Functional & Non-functional Requirements, and Functional Design Documents. Demonstrating expertise in creating and updating business architecture artefacts.
- User Experience (UX) & Accessibility: Designing solutions that integrate user experience and accessibility (WCAG/AODA) principles. This includes:
- Conducting user research and usability testing.
- Developing user personas and user journey maps.
- Implementation & Quality: Providing expertise in Siebel Solution implementation and Adobe AEM Solution implementation. Demonstrating experience with creating quality assurance plans and writing test cases.
- Process Modeling: Creating detailed process flows, applying experience with Rational Unified Process (RUP), and developing application view visibility and CRUD (create, read, update, delete) matrix.
- Innovation & Communication: Developing and presenting new ideas and conceptualizing new approaches and solutions. Clearly communicating with clients to bridge business requirements to the technical team.
- Risk & Analysis: Demonstrating experience in developing use cases, identifying and documenting business rules, and identifying risk and providing solutions.
Qualifications
Must-Have Experience:
- At least 7+ years of experience designing solutions and implementation with Oracle Siebel CRM.
- At least 7+ years of experience designing solutions and implementation with Adobe AEM technologies.
- Experience with developing Business Design Documents, Functional & Non-functional Requirements.
- Experience with developing high level application flows to support the business requirements.
- Demonstrated experience in creating and updating business architecture artefacts.
- Experience with solutions and designs incorporating user experience and accessibility (WCAG/AODA).
- Experience creating wire frames and high-fidelity mockups with UI prototyping software (e.g., Figma or Adobe XD).
- Strong communication skills (written and verbal) and the ability to develop and present new ideas and conceptualize new approaches and solutions.
Nice-to-Have (Assets):
- Experience with Public Sector Transfer Payment (Grant) Model.
- Experience with ensuring that corporate QA standards are followed and maintained.
- Demonstrated experience with change management methodologies and rational unified process (RUP).
Summary
If you're interested in the Senior Solutions Designer - CRM role based in Toronto, we encourage you to apply online at www.randstad.ca. Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
