The Solutions Designer will be responsible for designing high-availability hosting technology solutions based on specific business requirements and enterprise standards. This role focuses on architecting and implementing robust, cloud-based contact center solutions, ensuring they meet performance, security, and scalability benchmarks. You will act as a technical lead, transforming complex business needs into detailed technical specifications and system design models.
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Pay Rate: $641.96- $676.04/Diem
Advantages
- Work extensively with the latest Amazon Connect and AWS serverless suites.
- Influence the architectural direction of mission-critical, large-scale systems.
- Join a high-performing team of technical experts and innovators.
- Lead complex migrations and implementations in an enterprise-level infrastructure.
Responsibilities
- Design and implement integrated hosting solutions across AWS cloud environments, ensuring alignment with corporate I&IT mandates and best practices.
- Lead the design and deployment of Amazon Connect cloud-based contact center solutions, including call/queue flows, agent experience, and Contact Lens data analysis.
- Develop and maintain comprehensive system design models, technical specifications, and architectural artifacts.
- Build and manage automated deployment pipelines (CI/CD) and write Infrastructure as Code (IaC) using AWS CloudFormation and related tools.
- Implement rigorous cloud security models, focusing on identity management, network security, and encryption standards.
- Define and deploy systems for metrics, logging, and monitoring to ensure the continuous availability and health of production systems.
- Gather client business requirements and provide expert advice on short- and long-term technology strategic plans.
- Assess the performance and capacity of existing systems to recommend necessary expansions, renovations, or replacements.
Qualifications
- 10+ years of software development experience, with at least 5 years specifically focused on AWS services (Lambda, API Gateway, Lex, Kinesis, S3, Glue, DynamoDB, RDS).
- Extensive hands-on experience in designing and implementing Amazon Connect solutions and the surrounding AWS ecosystem.
- Strong mastery of AWS CLI, SDK, IAM roles, and scripting languages such as Python, Bash, Java, or Node.js.
- Experience with JIRA, Confluence, Maven, Jenkins, Git, and containerization technologies like Docker.
- Deep knowledge of integrated networking, VPC configuration, firewalls, load balancing, and auto-scaling.
- Proven track record in Contact Center domain implementations and familiarity with public sector enterprise architecture frameworks.
- Exceptional analytical, problem-solving, and negotiation skills with a demonstrated ability to meet deadlines in a team environment.
Summary
If you're interested in the Solutions Designer role based in Toronto, we encourage you to apply online at www.randstad.ca.
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
The Solutions Designer will be responsible for designing high-availability hosting technology solutions based on specific business requirements and enterprise standards. This role focuses on architecting and implementing robust, cloud-based contact center solutions, ensuring they meet performance, security, and scalability benchmarks. You will act as a technical lead, transforming complex business needs into detailed technical specifications and system design models.
Pay Rate: $641.96- $676.04/Diem
Advantages
- Work extensively with the latest Amazon Connect and AWS serverless suites.
- Influence the architectural direction of mission-critical, large-scale systems.
- Join a high-performing team of technical experts and innovators.
- Lead complex migrations and implementations in an enterprise-level infrastructure.
Responsibilities
- Design and implement integrated hosting solutions across AWS cloud environments, ensuring alignment with corporate I&IT mandates and best practices.
- Lead the design and deployment of Amazon Connect cloud-based contact center solutions, including call/queue flows, agent experience, and Contact Lens data analysis.
...
- Develop and maintain comprehensive system design models, technical specifications, and architectural artifacts.
- Build and manage automated deployment pipelines (CI/CD) and write Infrastructure as Code (IaC) using AWS CloudFormation and related tools.
- Implement rigorous cloud security models, focusing on identity management, network security, and encryption standards.
- Define and deploy systems for metrics, logging, and monitoring to ensure the continuous availability and health of production systems.
- Gather client business requirements and provide expert advice on short- and long-term technology strategic plans.
- Assess the performance and capacity of existing systems to recommend necessary expansions, renovations, or replacements.
Qualifications
- 10+ years of software development experience, with at least 5 years specifically focused on AWS services (Lambda, API Gateway, Lex, Kinesis, S3, Glue, DynamoDB, RDS).
- Extensive hands-on experience in designing and implementing Amazon Connect solutions and the surrounding AWS ecosystem.
- Strong mastery of AWS CLI, SDK, IAM roles, and scripting languages such as Python, Bash, Java, or Node.js.
- Experience with JIRA, Confluence, Maven, Jenkins, Git, and containerization technologies like Docker.
- Deep knowledge of integrated networking, VPC configuration, firewalls, load balancing, and auto-scaling.
- Proven track record in Contact Center domain implementations and familiarity with public sector enterprise architecture frameworks.
- Exceptional analytical, problem-solving, and negotiation skills with a demonstrated ability to meet deadlines in a team environment.
Summary
If you're interested in the Solutions Designer role based in Toronto, we encourage you to apply online at www.randstad.ca.
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
