Do you have experience working in service management for the OPS and/or other Organizations? Do you have experience in design and review of IT best practice policy and procedure documentation to align with IT Service Management best practices? If so, this would be a great opportunity for you!
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Our client is looking for a Senior Specialized IT Consultant for a 7 month contract in Toronto.
This is an onsite role.
Advantages
- Working 7.25 hours per calendar day, sometime between 8:00-5:00 PM (excluding lunch breaks) Monday to Friday inclusive
- Potential for extension
- Earn a competitive rate within the industry
Responsibilities
• Lead the design and review of IT best practice policy and procedure documentation to align with IT Service Management best practices.
• Collaborate with internal and external partners in the improvement/maintenance/development of processes and/or guides.
• Deliver coaching on transformation and cultural change in relation to the IT Service Management program; including facilitation of strategic planning to enable the team to plan and manage the required IT Service Management initiatives.
Qualifications
MUST HAVES:
1. Experience working in service management for the OPS and/or other Organizations
2. Demonstrate subject matter expertise in IT Service Management (ITSM) best practice
3. Have experience in design and review of IT best practice policy and procedure documentation to align with IT Service Management best practices
4. Have experience collaborating with internal and external stakeholders.
Experience and Skill Set Requirements
• Develop and lead cross-process compliance and design coordination within the operations team and cross-functionally throughout the organization.
• Provide technical guidance to stakeholders to ensure that process standards are understood, process procedures and policies are adhered to, process activities are monitored and that best practice process activities are integrated accordingly.
• Ensures documentation for I&IT best process procedures and protocols are drafted, ensuring their compatibility with the service management practices.
• Provide advice and expertise to external vendors and senior management, to contribute to IT strategies and projects.
• Monitor compliance with agreements and ensure the timely identification and resolution of problems and issues.
• Provide expertise on all ITSM best practices and processes.
• Design, implement and work with the project team in completing all relevant and required documentation in alignment with OPS standards.
• Support the testing team during system and UAT testing.
• Participate in Knowledge transfer.
• IT Service Management process subject matter expertise, with experience in ITSM Best Practices (ITIL).
• Knowledge and experience in process design development and coordination across all organizational teams.
• Experience in assisting with developing effective service delivery within IT organizations.
• Experience effectively communicating strategic plans and providing guidance to senior management and extended supply chain (external vendors).
Summary
If you are interested in the Senior Specialized IT Consultant role in Toronto, please apply online at www.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Do you have experience working in service management for the OPS and/or other Organizations? Do you have experience in design and review of IT best practice policy and procedure documentation to align with IT Service Management best practices? If so, this would be a great opportunity for you!
Our client is looking for a Senior Specialized IT Consultant for a 7 month contract in Toronto.
This is an onsite role.
Advantages
- Working 7.25 hours per calendar day, sometime between 8:00-5:00 PM (excluding lunch breaks) Monday to Friday inclusive
- Potential for extension
- Earn a competitive rate within the industry
Responsibilities
• Lead the design and review of IT best practice policy and procedure documentation to align with IT Service Management best practices.
• Collaborate with internal and external partners in the improvement/maintenance/development of processes and/or guides.
• Deliver coaching on transformation and cultural change in relation to the IT Service Management program; including facilitation of strategic planning to enable the team to plan and manage the required IT Service Management initiatives.
...
Qualifications
MUST HAVES:
1. Experience working in service management for the OPS and/or other Organizations
2. Demonstrate subject matter expertise in IT Service Management (ITSM) best practice
3. Have experience in design and review of IT best practice policy and procedure documentation to align with IT Service Management best practices
4. Have experience collaborating with internal and external stakeholders.
Experience and Skill Set Requirements
• Develop and lead cross-process compliance and design coordination within the operations team and cross-functionally throughout the organization.
• Provide technical guidance to stakeholders to ensure that process standards are understood, process procedures and policies are adhered to, process activities are monitored and that best practice process activities are integrated accordingly.
• Ensures documentation for I&IT best process procedures and protocols are drafted, ensuring their compatibility with the service management practices.
• Provide advice and expertise to external vendors and senior management, to contribute to IT strategies and projects.
• Monitor compliance with agreements and ensure the timely identification and resolution of problems and issues.
• Provide expertise on all ITSM best practices and processes.
• Design, implement and work with the project team in completing all relevant and required documentation in alignment with OPS standards.
• Support the testing team during system and UAT testing.
• Participate in Knowledge transfer.
• IT Service Management process subject matter expertise, with experience in ITSM Best Practices (ITIL).
• Knowledge and experience in process design development and coordination across all organizational teams.
• Experience in assisting with developing effective service delivery within IT organizations.
• Experience effectively communicating strategic plans and providing guidance to senior management and extended supply chain (external vendors).
Summary
If you are interested in the Senior Specialized IT Consultant role in Toronto, please apply online at www.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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