We are seeking a Senior Technical Analyst to serve as a critical liaison between business needs and technical execution within a complex enterprise environment. The successful candidate will be responsible for designing, documenting, and governing system integrations, ensuring that API specifications and solution blueprints are efficient, scalable, and fully aligned with enterprise architecture and security standards. This role requires deep expertise in system integration patterns, REST APIs, and high-quality technical documentation. This is a Hybrid role based in Toronto.
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Advantages
- Hybrid Flexibility: Blend remote work with essential in-office collaboration in Toronto.
- Strategic Impact: Bridge the gap between business strategy and technical execution in a critical enterprise environment.
- Integration Focus: Deepen your expertise by leading complex, high-impact system integration projects.
- Professional Visibility: Work closely with diverse stakeholders—from business analysts to architects—on essential solution documentation and design.
Responsibilities
The Senior Technical Analyst will be responsible for the following key areas:
Technical Solution Design & Documentation:
- Lead and document the detailed design of integration solutions between customer-facing applications and backend platforms, including BMC Helix Remedy or similar ITSM solutions.
- Create and maintain API specifications, data flow diagrams, integration mappings, and comprehensive solution blueprints.
- Ensure all designs comply with security, scalability, and performance best practices.
Requirements Analysis & Translation:
- Collaborate with business stakeholders to interpret functional requirements and translate them into detailed, actionable technical specifications.
- Work closely with development teams to validate technical feasibility and maintain alignment between business objectives and system capabilities.
Integration & API Management:
- Define, document, and manage RESTful API specifications (using OpenAPI/Swagger) for system integration and data exchange.
- Partner with backend teams to establish and enforce API governance, version control, and thorough documentation standards.
Data & Process Optimization:
- Contribute to discussions on data architecture related to customer data management and process digitization.
- Identify and propose opportunities for intelligent automation and data enrichment to optimize business processes.
Qualifications
Must-Have Experience:
- 7+ years of experience as a Technical Analyst, Systems Analyst, or Solution Designer in complex enterprise environments.
- 7+ years of experience with system integration patterns (REST, event-driven), REST APIs, and middleware technologies.
- 7+ years of experience and proven ability to produce high-quality technical documentation, including interface specifications, sequence diagrams, and solution blueprints.
- Strong expertise in defining RESTful APIs and creating OpenAPI/Swagger specifications.
- Hands-on experience integrating or extending BMC Helix Remedy or similar ITSM platforms.
- Strong ability to interpret business requirements and translate them into clear, concise, and version-controlled technical specifications.
- A Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.
Desired Skills (Assets):
- Experience in projects involving customer data management, digital agreement workflows, or customer experience platforms (CRM, CMS).
- Familiarity with AI/ML-based recommendation systems or data enrichment processes.
- Understanding of DevOps practices, API testing tools (e.g., Postman), and version control (Git).
- Exposure to cloud platforms (AWS) and microservices architectures.
Summary
If you're interested in the Senior Technical Analyst role based in Toronto, we encourage you to apply online at www.randstad.ca. Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We are seeking a Senior Technical Analyst to serve as a critical liaison between business needs and technical execution within a complex enterprise environment. The successful candidate will be responsible for designing, documenting, and governing system integrations, ensuring that API specifications and solution blueprints are efficient, scalable, and fully aligned with enterprise architecture and security standards. This role requires deep expertise in system integration patterns, REST APIs, and high-quality technical documentation. This is a Hybrid role based in Toronto.
Advantages
- Hybrid Flexibility: Blend remote work with essential in-office collaboration in Toronto.
- Strategic Impact: Bridge the gap between business strategy and technical execution in a critical enterprise environment.
- Integration Focus: Deepen your expertise by leading complex, high-impact system integration projects.
- Professional Visibility: Work closely with diverse stakeholders—from business analysts to architects—on essential solution documentation and design.
Responsibilities
The Senior Technical Analyst will be responsible for the following key areas:
...
Technical Solution Design & Documentation:
- Lead and document the detailed design of integration solutions between customer-facing applications and backend platforms, including BMC Helix Remedy or similar ITSM solutions.
- Create and maintain API specifications, data flow diagrams, integration mappings, and comprehensive solution blueprints.
- Ensure all designs comply with security, scalability, and performance best practices.
Requirements Analysis & Translation:
- Collaborate with business stakeholders to interpret functional requirements and translate them into detailed, actionable technical specifications.
- Work closely with development teams to validate technical feasibility and maintain alignment between business objectives and system capabilities.
Integration & API Management:
- Define, document, and manage RESTful API specifications (using OpenAPI/Swagger) for system integration and data exchange.
- Partner with backend teams to establish and enforce API governance, version control, and thorough documentation standards.
Data & Process Optimization:
- Contribute to discussions on data architecture related to customer data management and process digitization.
- Identify and propose opportunities for intelligent automation and data enrichment to optimize business processes.
Qualifications
Must-Have Experience:
- 7+ years of experience as a Technical Analyst, Systems Analyst, or Solution Designer in complex enterprise environments.
- 7+ years of experience with system integration patterns (REST, event-driven), REST APIs, and middleware technologies.
- 7+ years of experience and proven ability to produce high-quality technical documentation, including interface specifications, sequence diagrams, and solution blueprints.
- Strong expertise in defining RESTful APIs and creating OpenAPI/Swagger specifications.
- Hands-on experience integrating or extending BMC Helix Remedy or similar ITSM platforms.
- Strong ability to interpret business requirements and translate them into clear, concise, and version-controlled technical specifications.
- A Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.
Desired Skills (Assets):
- Experience in projects involving customer data management, digital agreement workflows, or customer experience platforms (CRM, CMS).
- Familiarity with AI/ML-based recommendation systems or data enrichment processes.
- Understanding of DevOps practices, API testing tools (e.g., Postman), and version control (Git).
- Exposure to cloud platforms (AWS) and microservices architectures.
Summary
If you're interested in the Senior Technical Analyst role based in Toronto, we encourage you to apply online at www.randstad.ca. Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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