Are you a passionate and experienced Senior UX Designer with a strong foundation in user-centered design, service improvement, and digital accessibility? Our client is seeking a senior-level professional to lead the planning, research, and design of digital solutions across mobile and web platforms. This hybrid contract role is based in Toronto, requiring 3 days onsite per week and includes a compelling opportunity to shape integrated service delivery in public-facing digital services.
...
This 9 month contract that may involve work on initiatives aligned with recent legislative priorities. Candidates must submit a sample design portfolio (mobile and web) to be considered.
Advantages
đŻ Lead end-to-end UX and service design for impactful digital initiatives
đą Hybrid flexibility: 3 days onsite, 2 days remote
𧩠Collaborate with cross-functional product trios (design, tech, product)
đ Work with cutting-edge research, prototyping, and testing tools
đ§ Opportunity to guide service improvements and innovation strategy
đ Contribute to accessible, inclusive government service experiences
Responsibilities
âą Lead multiple UX/service design projects from discovery through implementation
âą Conduct user research to define expectations, needs, behaviors, and pain points
âą Facilitate journey mapping, persona development, and user story creation
âą Design and prototype wireframes, mockups, and UI components across devices
âą Lead usability testing, feedback loops, and design iteration cycles
âą Create artifacts including sitemaps, process flows, and storyboards
âą Support and enforce accessibility (AODA/WCAG) standards in design artifacts
âą Collaborate within product trios and cross-functional teams using Agile tools
âą Translate complex data and service needs into clear, effective designs
âą Provide strategic UX consultation to internal stakeholders and executives
âą Document, share, and transfer all design assets and learnings with internal teams
Qualifications
Must Have:
âą Strong knowledge of UX design methodologies, wireframing, and prototyping (Axure, Sketch, Figma, Adobe XD)
âą Demonstrated experience designing for both web and mobile platforms (portfolio required)
âą Proven ability to lead user research and usability testing activities
âą Knowledge of English language and accessibility standards (AODA, WCAG 2.0)
âą Experience applying service design for digital transformation and process improvement
âą Familiarity with Agile product delivery and tools like Azure DevOps, Jira
âą Clear communicator with strong facilitation and stakeholder engagement skills
Nice to Have:
đ Experience working in Ontario Public Sector or public-facing service delivery
đ Familiarity with the product operating model and product trios
đ§ Strategic thinking paired with strong execution of service mapping and design
đ§Ÿ Exposure to design documentation for discovery, strategy, and delivery phases
đ Experience designing within complex regulatory or policy-driven environments
Summary
This opportunity is perfect for a UX professional who thrives at the intersection of user empathy, service innovation, and technical execution. As a Senior UX Designer, you will shape the end-user experience of critical digital services while guiding stakeholders toward inclusive, accessible, and high-impact design decisions. Bring your creativity, leadership, and research-driven mindset to the table and help design what matters đšđĄ.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you a passionate and experienced Senior UX Designer with a strong foundation in user-centered design, service improvement, and digital accessibility? Our client is seeking a senior-level professional to lead the planning, research, and design of digital solutions across mobile and web platforms. This hybrid contract role is based in Toronto, requiring 3 days onsite per week and includes a compelling opportunity to shape integrated service delivery in public-facing digital services.
This 9 month contract that may involve work on initiatives aligned with recent legislative priorities. Candidates must submit a sample design portfolio (mobile and web) to be considered.
Advantages
đŻ Lead end-to-end UX and service design for impactful digital initiatives
đą Hybrid flexibility: 3 days onsite, 2 days remote
𧩠Collaborate with cross-functional product trios (design, tech, product)
đ Work with cutting-edge research, prototyping, and testing tools
đ§ Opportunity to guide service improvements and innovation strategy
đ Contribute to accessible, inclusive government service experiences
Responsibilities
...
âą Lead multiple UX/service design projects from discovery through implementation
âą Conduct user research to define expectations, needs, behaviors, and pain points
âą Facilitate journey mapping, persona development, and user story creation
âą Design and prototype wireframes, mockups, and UI components across devices
âą Lead usability testing, feedback loops, and design iteration cycles
âą Create artifacts including sitemaps, process flows, and storyboards
âą Support and enforce accessibility (AODA/WCAG) standards in design artifacts
âą Collaborate within product trios and cross-functional teams using Agile tools
âą Translate complex data and service needs into clear, effective designs
âą Provide strategic UX consultation to internal stakeholders and executives
âą Document, share, and transfer all design assets and learnings with internal teams
Qualifications
Must Have:
âą Strong knowledge of UX design methodologies, wireframing, and prototyping (Axure, Sketch, Figma, Adobe XD)
âą Demonstrated experience designing for both web and mobile platforms (portfolio required)
âą Proven ability to lead user research and usability testing activities
âą Knowledge of English language and accessibility standards (AODA, WCAG 2.0)
âą Experience applying service design for digital transformation and process improvement
âą Familiarity with Agile product delivery and tools like Azure DevOps, Jira
âą Clear communicator with strong facilitation and stakeholder engagement skills
Nice to Have:
đ Experience working in Ontario Public Sector or public-facing service delivery
đ Familiarity with the product operating model and product trios
đ§ Strategic thinking paired with strong execution of service mapping and design
đ§Ÿ Exposure to design documentation for discovery, strategy, and delivery phases
đ Experience designing within complex regulatory or policy-driven environments
Summary
This opportunity is perfect for a UX professional who thrives at the intersection of user empathy, service innovation, and technical execution. As a Senior UX Designer, you will shape the end-user experience of critical digital services while guiding stakeholders toward inclusive, accessible, and high-impact design decisions. Bring your creativity, leadership, and research-driven mindset to the table and help design what matters đšđĄ.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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