Are you passionate about designing meaningful user experiences backed by research? Do you have experience analyzing and documenting Design Ops processes? Are you skilled in UX and CX research methodologies such as user interviews, persona development, surveys, journey mapping, usability testing, and creating feedback loops? If so, this could be a great opportunity for you!
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Our client is seeking a Senior UX Researcher to join their team for a 6-month hybrid contract based in Toronto. In this role, you will play a key part in shaping user-centered experiences by applying research best practices and ensuring design decisions are backed by data and insights.
Advantages
- Gain valuable experience in the healthcare industry
- Hybrid flexibility – work onsite up to 3 days per week
- Earn a competitive rate while contributing to meaningful, user-focused projects
Responsibilities
• Work closely with Customer Experience (CX) and User Experience (UX) Senior Managers and Leads to collect data, analyze existing workflows, processes and templates, and identify opportunities and gaps
• Work with key partners (Privacy, Security, Legal, Product) to determine what is required to obtain one-time approvals for repeatable CX/UX processes
• Formalize and document efficient, repeatable research and design processes for CX and UX teams
• Plan and facilitate team and partner feedback sessions to ideate on ideal solutions and determine the clarity and effectiveness of proposed processes and templates
• Iterate on documentation and templates to obtain any necessary approvals
• Provide regular feedback to the Senior Manager, Experience Design (UX) on progress and blockers
• Communicate with Customer Experience teams and partners to socialize approved processes and templates
• Perform other duties as assigned by management
Qualifications
Must Haves:
· 4+ years’ experience analyzing and documenting design ops processes
· 6+ years' hands-on experience with User experience (UX) and Customer Experience (CX) research methodologies and activities, including interviews, personas, surveys, customer journeys, usability testing and feedback loops
· Proven experience with DesignOps (Design Operations) and related processes management and optimization
· Good understanding of User experience (UX) design process
· Extensive experience with research planning and participant recruitment
· In-depth knowledge of survey development and management
· Experience in task flow analysis, generating user flows
· Strong documentation skills
· Excellent communications skills and ability to advocate for/champion CX/UX processes
· Must be able to effectively facilitate remote workshops / design thinking session
· Ability to multitask and work within a fast-paced environment
· Experienced in Adobe Photoshop and/or Illustrator
· Experienced in Microsoft O365, including Word and Powerpoint
· Good knowledge of digital collaboration tools (Miro/Mural/Figjam or similar)
Summary
If you're interested in the Senior UX Researcher role based in Toronto, we encourage you to apply online at www.randstad.ca. Qualified candidates will be contacted directly.
Even if this particular opportunity isn’t the right fit, we recommend keeping your Randstad.ca profile up to date. This helps us match you more quickly with roles aligned to your skills and experience.
We look forward to supporting you in your job search — best of luck, and we hope to connect with you soon!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you passionate about designing meaningful user experiences backed by research? Do you have experience analyzing and documenting Design Ops processes? Are you skilled in UX and CX research methodologies such as user interviews, persona development, surveys, journey mapping, usability testing, and creating feedback loops? If so, this could be a great opportunity for you!
Our client is seeking a Senior UX Researcher to join their team for a 6-month hybrid contract based in Toronto. In this role, you will play a key part in shaping user-centered experiences by applying research best practices and ensuring design decisions are backed by data and insights.
Advantages
- Gain valuable experience in the healthcare industry
- Hybrid flexibility – work onsite up to 3 days per week
- Earn a competitive rate while contributing to meaningful, user-focused projects
Responsibilities
• Work closely with Customer Experience (CX) and User Experience (UX) Senior Managers and Leads to collect data, analyze existing workflows, processes and templates, and identify opportunities and gaps
...
• Work with key partners (Privacy, Security, Legal, Product) to determine what is required to obtain one-time approvals for repeatable CX/UX processes
• Formalize and document efficient, repeatable research and design processes for CX and UX teams
• Plan and facilitate team and partner feedback sessions to ideate on ideal solutions and determine the clarity and effectiveness of proposed processes and templates
• Iterate on documentation and templates to obtain any necessary approvals
• Provide regular feedback to the Senior Manager, Experience Design (UX) on progress and blockers
• Communicate with Customer Experience teams and partners to socialize approved processes and templates
• Perform other duties as assigned by management
Qualifications
Must Haves:
· 4+ years’ experience analyzing and documenting design ops processes
· 6+ years' hands-on experience with User experience (UX) and Customer Experience (CX) research methodologies and activities, including interviews, personas, surveys, customer journeys, usability testing and feedback loops
· Proven experience with DesignOps (Design Operations) and related processes management and optimization
· Good understanding of User experience (UX) design process
· Extensive experience with research planning and participant recruitment
· In-depth knowledge of survey development and management
· Experience in task flow analysis, generating user flows
· Strong documentation skills
· Excellent communications skills and ability to advocate for/champion CX/UX processes
· Must be able to effectively facilitate remote workshops / design thinking session
· Ability to multitask and work within a fast-paced environment
· Experienced in Adobe Photoshop and/or Illustrator
· Experienced in Microsoft O365, including Word and Powerpoint
· Good knowledge of digital collaboration tools (Miro/Mural/Figjam or similar)
Summary
If you're interested in the Senior UX Researcher role based in Toronto, we encourage you to apply online at www.randstad.ca. Qualified candidates will be contacted directly.
Even if this particular opportunity isn’t the right fit, we recommend keeping your Randstad.ca profile up to date. This helps us match you more quickly with roles aligned to your skills and experience.
We look forward to supporting you in your job search — best of luck, and we hope to connect with you soon!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
