We're looking for a Service & Dispatch Coordinator to join our team in Nisku. This isn't your typical desk job; you'll be the crucial link between our customers and our hardworking service technicians. This is a physical job that requires you to be on your feet and active throughout the day, ensuring everything runs smoothly.
Advantages
...
We value our people and are looking for someone to invest in long-term.
This position starts at $22-$25/hour, with plenty of room to grow. Come join a team that invests in you.
Responsibilities
Handling the Front Lines: You'll be the first point of contact for our customers, whether they walk in the door or call on the phone. You'll listen to their needs and translate complex equipment problems into clear work orders for the techs.
Dispatching and Coordination: Your main role is to manage all service repair orders. This means dispatching technicians, tracking their whereabouts, and ensuring they have the parts and tools they need to get the job done right. You'll work closely with the parts department to make sure everything is ready before the techs head out.
Physical Responsibilities: This role requires you to be active. You'll be moving around, checking on equipment, and getting your hands dirty as needed to support the team. Construction experience is a major asset because you'll have a better understanding of the equipment and the demands of the job site.
Team Support: You'll hold daily toolbox meetings with the technicians, making sure they're prepped for the day's work. You'll also provide support and guidance, acting as a liaison between them and management.
Customer Communication: You'll manage a high volume of calls and messages, keeping customers updated on their service requests and collecting payments when needed.
Qualifications
Has a strong work ethic and isn't afraid of a physically demanding job.
Has experience in the trades or construction. You know what it takes to get things done on a job site.
Can communicate clearly and effectively with both customers and technicians.
Is organized and can handle multiple tasks at once.
Is a team player who can help our service department run like a well-oiled machine.
Summary
If you have a knack for problem-solving, a solid background in physical work, and you're ready to jump in and get things done, we want to hear from you. Come join a team where your hard work and hands-on experience are valued
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We're looking for a Service & Dispatch Coordinator to join our team in Nisku. This isn't your typical desk job; you'll be the crucial link between our customers and our hardworking service technicians. This is a physical job that requires you to be on your feet and active throughout the day, ensuring everything runs smoothly.
Advantages
We value our people and are looking for someone to invest in long-term.
This position starts at $22-$25/hour, with plenty of room to grow. Come join a team that invests in you.
Responsibilities
Handling the Front Lines: You'll be the first point of contact for our customers, whether they walk in the door or call on the phone. You'll listen to their needs and translate complex equipment problems into clear work orders for the techs.
Dispatching and Coordination: Your main role is to manage all service repair orders. This means dispatching technicians, tracking their whereabouts, and ensuring they have the parts and tools they need to get the job done right. You'll work closely with the parts department to make sure everything is ready before the techs head out.
...
Physical Responsibilities: This role requires you to be active. You'll be moving around, checking on equipment, and getting your hands dirty as needed to support the team. Construction experience is a major asset because you'll have a better understanding of the equipment and the demands of the job site.
Team Support: You'll hold daily toolbox meetings with the technicians, making sure they're prepped for the day's work. You'll also provide support and guidance, acting as a liaison between them and management.
Customer Communication: You'll manage a high volume of calls and messages, keeping customers updated on their service requests and collecting payments when needed.
Qualifications
Has a strong work ethic and isn't afraid of a physically demanding job.
Has experience in the trades or construction. You know what it takes to get things done on a job site.
Can communicate clearly and effectively with both customers and technicians.
Is organized and can handle multiple tasks at once.
Is a team player who can help our service department run like a well-oiled machine.
Summary
If you have a knack for problem-solving, a solid background in physical work, and you're ready to jump in and get things done, we want to hear from you. Come join a team where your hard work and hands-on experience are valued
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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