Service Coordinator

Advantages
Competitive base salary with commission and performance bonus eligibility.
Comprehensive benefits package, including paid time off, medical/dental/vision coverage, life and disability insurance, employee assistance program, educational assistance, company-matching pension plan, and a wellness plan.
Employment stability and a positive work-life balance.
Opportunities for career growth and advancement within the company.
Ongoing training and development.
Engaged leadership and a commitment to workplace safety.

Responsibilities
Respond to customer inquiries via telephone, email, and in-person.
Proactively schedule and dispatch field service technicians.
Provide basic troubleshooting and effective solutions to customer needs.
Utilize computer software and business systems to manage work orders and schedules.
Create repair estimates and follow up with customers.
Review work orders and time sheets for accuracy prior to billing.
Coordinate service parts and inventory.
Assist with shop/warehouse organization and cleanliness.
Collaborate with the service team and other departments to resolve customer issues.
Achieve sales results through persistence and self-motivation.
Participate in an on-call rotation for after-hours emergencies.

Qualifications
Previous experience in service coordination or dispatching is preferred.
Strong technical aptitude and problem-solving skills.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office applications and other business software.
Ability to prioritize tasks and multitask in a fast-paced environment.
Strong time management and organizational skills.
Attention to detail and accuracy in paperwork and documentation.
Understanding of basic accounting procedures.
Valid Driver's License with a clean driving record.
Ability to pass a criminal record check and other required testing.
Ability to work from our client’s Edmonton location.

Summary
If you would like to be considered for this opportunity please forward your resume via email to Ilario Cuteri - ilario.cuteri@randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.