Service Coordinator

Apply now for this permanent, daytime role in North West Winnipeg. This location requires reliable transportation, just off Oak Point Highway, 10 minutes North of the Winnipeg Airport!

Advantages
-Daytime hours, 8am-4:30pm
-$55,000-$60,000 based on experience
-Health and Dental benefits with premiums being 100% employer paid
-RRSP with matching
-Profit sharing options
-Vacation time plus flex days

Responsibilities
- Respond to customer inquiries via phone, email, or in-person in a professional and friendly manner.
-Address questions related to services, products, and scheduling with clear and accurate information.
-Handle customer complaints or issues, escalating when necessary to management or technical teams.
-Process customer parts requests and service/inspection reports quickly and efficiently.
-Source required parts and prepare customer quotations.
-Ensure all notes and documentation are accurately filed.
-Prioritize and assign service requests to technicians based on location, urgency, and expertise.
-Create and maintain a daily schedule for service technicians, ensuring efficient routing and minimal downtime.
-Monitor and adjust schedules in real-time as new service requests come in or as emergencies arise.
- Maintain accurate customer records, including contact information, service history, and equipment details.
-Work with the Warehouse department to ensure availability of necessary parts for each job.
-Coordinate with the Purchasing department to expedite part deliveries when needed.
- Address customer concerns or complaints and work to resolve service issues efficiently.
-Act as the primary point of contact for emergency service requests, dispatching technicians on a priority basis.
-Keep customers updated on the status of emergency repairs.

Qualifications
-High school diploma or equivalent required.
-Prior experience in dispatching, service coordination, or a related field (preferably within the industrial equipment or crane service sector).
-Customer first attitude
-Attention to Detail: Ensures accuracy in documentation and communication.
-Teamwork: Actively participates and collaborates with team members.
- Excellent communication skills (both verbal and written).
-Ability to work under pressure and manage emergency situations/tight deadlines.
-Proficiency with service management software and ERP systems.
-Reliable transportation, not transit accessible.

Summary
Ways to apply;

-Apply directly to this post
-Email your resume to winnipegindustrial@randstad.ca - include job title in subject line
-Visit www.randstad.ca, search by job title and apply online

Thank you

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.