Service Desk Frontline Technician

software while supporting incident and problem management processes. Candidates should possess a minimum of four years of IT experience, strong technical troubleshooting abilities, and experience using ITSM tools such as ServiceNow. Knowledge of network fundamentals and experience creating technical documentation, knowledge base articles, and user guides will be considered strong assets.

*** 36 month contract position ***

*** Candidates must be eligible for security clearance (5+ years in Canada) ***

*** On-site in Ottawa ***

*** Full-Time (37.5 hours per week) ***

Advantages
•Strong technical exposure – Gain hands-on experience with Microsoft environments, ServiceNow, troubleshooting, and end-user support.
•Career growth – Build valuable IT operations experience that can lead to more senior technical roles.




Responsibilities
•Providing second-level IT support via remote and deskside assistance
•Troubleshooting and resolving issues with desktops, laptops, peripherals, and end-user software
•Supporting Microsoft Office tools and standard desktop environments
•Logging, tracking, and documenting incidents and service requests in ITSM tools (e.g., ServiceNow)
•Following incident, problem management, and service desk procedures
•Performing basic network troubleshooting for end-user connectivity issues
•Creating and maintaining technical documentation, knowledge base articles, and user guides
•Delivering fluently bilingual (English/French) customer support to end users


Qualifications
•University degree or college diploma in a technology-related field
•Minimum of 4 years of recent IT experience
•At least 3 years of recent second-level service desk experience (remote and deskside support)
•Strong experience troubleshooting desktops, laptops, peripherals, and end-user software
•Advanced knowledge of Microsoft desktop environments and Office tools
•Experience using ITSM tools such as ServiceNow for incident, request, and asset management
•Understanding of IT service procedures, service level management, and knowledge management practices
•Basic knowledge of network fundamentals for end-user connectivity support
•Experience creating technical documentation, knowledge base articles, and user guides
•Fluently bilingual (English/French) communication skills

Summary
If you're qualified and interested please submit your resume and one of our experienced Recruiters would be happy to give you a call. Thank you.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.