Service Technician

As an expansion of our technical service team, we are seeking an experienced Field Service Technician to provide specialized startup, maintenance, and repair support to our valued customers throughout the Lower Mainland.

As an integral member of a team dedicated to creating a cost-effective and excellent customer experience, the Field Service Technician is responsible for the startup, training, and servicing of specific lines of new and used machinery. We rely on our technicians to make sound business decisions that reflect an effective use of resources while acting as experts in equipment repair. In this role, you will provide day-to-day support and project leadership to ensure our customers’ machinery functions optimally.

Position Title: Field Service Technician
Location: Delta, BC
Permanent Position
Schedule: Monday to Friday
Shifts: 8:00 AM to 5:00 PM
Wage: $35.00/H - $40.00/H (based on experience)
A reliable personal vehicle is required for this role to facilitate travel to various customer sites.
The ideal candidate will demonstrate strong capabilities in both mechanical systems and electrical integration
An asset for this role: Post-secondary education in electronics, electromechanics, or a related technical field (or equivalent experience)
You are located in and legally permitted to work Fulltime in British Columbia

Advantages
Long term permanent opportunity with autonomy and responsibility
Competitive hourly wage, dependent on experience
Monday–Friday schedule (8:00 AM–5:00 PM) with flexibility
Monthly expense reimbursement (fuel, vehicle maintenance)
Comprehensive benefits package, including extended health, pension, and additional vacation
Comprehensive Vehicle Support: A reliable vehicle is required for travel to customer sites; however, we provide full fuel reimbursement and vehicle maintenance reimbursement.
Stability & Reputation: Join a well-established industry leader known for excellence in the industrial machinery sector.
Professional Growth: Access to scheduled training sessions and manufacturer liaisons to keep your technical skills at the cutting edge.
Dynamic Work Environment: A mix of independent field work and collaborative team support.
Challenging Projects: Lead installations and complex repairs on state-of-the-art CNC equipment.

Responsibilities
Machine Servicing
Assemble and install newly acquired equipment at company or customer sites as scheduled.
Upgrade and repair machinery efficiently to ensure optimal performance and minimal downtime.
Maintain up-to-date knowledge of safe work practices and industry guidelines.
Proactively source technical information and share knowledge with the wider Service Team.
Manage parts ordering and returns accurately to maintain lean inventory levels.
Complete work orders, time tracking, and expense reports promptly to facilitate administration.
Liaise with manufacturers to resolve complex service issues, escalating to the Service Coordinator when necessary.

Customer Support
Conduct comprehensive machine demonstrations and onsite startups.
Provide customer training on machine applications, operation, mainteance, and safety protocols.
Perform diligent follow-ups to ensure all machine issues are resolved to the customer's satisfaction.
Generate accurate installation and supplementary reports following customer visits.

Qualifications
Experience: Minimum of three (3) years as a machine equipment service technician.
Education: Post-graduate certification from a recognized technical institution.

Mechanical Precision:
You possess a deep understanding of high-speed rotating assemblies, pneumatic systems, and precision linear motion. You understand how mechanical wear impacts electrical load and vice versa.

Technical Expertise:
Comprehensive Electrical & Electronic Mastery: Well-versed in reading complex schematics and troubleshooting 3-phase power, DC control circuits, and Servo/VFD systems. You can confidently navigate PLC environments to diagnose communication or I/O issues.
Robust Mechanical Aptitude: Strong hands-on mechanical ability with a deep understanding of pneumatics and integrated machinery systems.
CNC & Automation Experience: Proven experience with CNC-controlled machinery or automated systems is highly preferred.
Specialized Trade Skills: Previous experience with machining and fabrication is considered a significant asset.

Soft Skills:
Exceptional problem-solving and multitasking abilities.
Strong verbal and written communication skills.
Customer-service oriented with a calm, professional demeanor under pressure.
Organized with high attention to detail and a proactive "think ahead" mindset.

Requirements:
A reliable personal vehicle is required for this role to facilitate travel to various customer sites.
Ability to travel out of town and work flexible hours (evenings/outside normal hours) as needed.
Proficiency in Microsoft Office and general computer applications.
Physical ability to work on machinery and computers for extended periods.

Summary
If you have the skills/qualifications detailed above we would love to connect further.
Send your updated resume directly to nadleen.prasad@randstad.ca
Please ensure to state the job role in the email subject line.

While all applications are appreciated, only qualified candidates already in the British Columbia area will be considered and contacted.

For more opportunities with us, please visit the link below
https://www.randstad.ca/job-seeker/explore-sector

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.