Service Technician

Maintain the goodwill of all brands when undertaking these duties.
Attend training courses as required and read all circulated technical information to keep an up-to-date knowledge of product ranges.
Work within company rules and regulations as set out in the Contract of Employment and amendments and in accordance with the Employee Handbook.
Maintain a safe working environment for both yourself and those around you at all times.
Only undertake work that you are qualified and able to attempt and that will not put yourself or others at risk of injury.
Conduct yourself in accordance with the training you have been given in a manner in keeping with our company image and the delivery of the highest levels of customer service.
Assist in the development and training of colleagues if required.

Customer
Advise our customers on the correct operation of their products to enable them to utilize the appliances correctly.
Resolve customer issues within given guidelines and to the customer’s satisfaction.
Respond to additional customer demands when necessary to ensure that targeted productivity and customer response is achieved.
Attain agreed customer quality standards for job content, in-home interaction and accuracy of information capture.
Actively promote our service business and relationships by conducting dealer and customer visits.
Provide customer solutions for escalated issues between the Field and the Contact Centre.
Build and maintain strong relationships with the call centre and field support offices.

Operations
Diagnose faults with the company’s range of products and rectify as required.
Maintain an up-to-date van stock of parts, in accordance with current van stock lists and to ensure parts are safeguarded from damage.
Inform the Technical Manager, via the local service centre, of any defects found which are out of the ordinary.
Carry out repairs on stock appliance held in retailer’s premises.
Maintain all equipment spares and tools in a satisfactory manner and ensure that company property and information is safeguarded at all times.
Ensure confidentiality and appropriate use of customer information.
Report any health and safety issues to the appropriate appointed person.

General
A uniform should be worn whilst working and maintained in a satisfactory condition
Perform all other duties as reasonably required that are consistent with both training and experience
Adhere to all Company processes, procedures, policies and standards
As a team member, to contribute to the overall success of the team and the Company goals by maintaining regular attendance, punctuality, focus and professionalism at all times

Carry out repairs, modifications and installation of highly sophisticated companies’ Products and Home Appliances in the field such a Gaggenau cooking and refrigeration products.
Carry out repairs, modifications and installation of the companies Products and Home Appliances in the field such a Thermador cooking, venting and refrigeration products.
Ensuring full protection and respect of the surrounding luxury cabinetry, flooring and custom made furniture present in the customer's homes.
Ensuring full high technological assistance on application such as Home Connect using i-Service and other internet solutions
Provide consumer safety solution by using moving sophisticated tools such as the Air Sledge and the All dolly oven racks.



Advantages
Medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Accidental Death and Dismemberment Insurance, Critical Illness Insurance, and Education Assistance Program
Eligible to join the Retirement Savings Plan on your date of employment with BSH, you can tax shelter up to 18% of earned income subject to additional CRA specific regulations.
The company offers a profit sharing contribution of 3% of your eligible annual. In addition, employer matching contribution of 50% of your employee RRSP contributions, subject to a max match contribution of 3% of eligible earnings
Vitality Employee Wellness program through Manulife
Vacation time is provided based on the employee’s service date with BSH (the range is between 15-30 days according to seniority level)
40 hours of paid sick leave (hourly employees)
Employee, friends, and family discount program for company products
Company provides ongoing product training, computer tablet, cell phone, and a company vehicle for eligible positions

Responsibilities
Full-time (Fully on-site)

Pay Range $28.05 - $37.40 (hourly)

Job Functions:
Ensure the effective repair and first time resolution of all in-home customer repairs within an agreed area.
Carry out repairs, modifications and installation of companies Products and Home Appliances in the field.
Maintain the goodwill of all brands when undertaking these duties.
Attend training courses as required and read all circulated technical information to keep an up-to-date knowledge of product ranges.
Work within company rules and regulations as set out in the Contract of Employment and amendments and in accordance with the Employee Handbook.
Maintain a safe working environment for both yourself and those around you at all times.
Only undertake work that you are qualified and able to attempt and that will not put yourself or others at risk of injury.
Conduct yourself in accordance with the training you have been given in a manner in keeping with our company image and the delivery of the highest levels of customer service.
Assist in the development and training of colleagues if required.

Customer
Advise our customers on the correct operation of their products to enable them to utilize the appliances correctly.
Resolve customer issues within given guidelines and to the customer’s satisfaction.
Respond to additional customer demands when necessary to ensure that targeted productivity and customer response is achieved.
Attain agreed customer quality standards for job content, in-home interaction and accuracy of information capture.
Actively promote our service business and relationships by conducting dealer and customer visits.
Provide customer solutions for escalated issues between the Field and the Contact Centre.
Build and maintain strong relationships with the call centre and field support offices.

Operations
Diagnose faults with the company’s range of products and rectify as required.
Maintain an up-to-date van stock of parts, in accordance with current van stock lists and to ensure parts are safeguarded from damage.
Inform the Technical Manager, via the local service centre, of any defects found which are out of the ordinary.
Carry out repairs on stock appliance held in retailer’s premises.
Maintain all equipment spares and tools in a satisfactory manner and ensure that company property and information is safeguarded at all times.
Ensure confidentiality and appropriate use of customer information.
Report any health and safety issues to the appropriate appointed person.

General
A uniform should be worn whilst working and maintained in a satisfactory condition
Perform all other duties as reasonably required that are consistent with both training and experience
Adhere to all Company processes, procedures, policies and standards
As a team member, to contribute to the overall success of the team and the Company goals by maintaining regular attendance, punctuality, focus and professionalism at all times

Carry out repairs, modifications and installation of highly sophisticated companies’ Products and Home Appliances in the field such a Gaggenau cooking and refrigeration products.
Carry out repairs, modifications and installation of the companies Products and Home Appliances in the field such a Thermador cooking, venting and refrigeration products.
Ensuring full protection and respect of the surrounding luxury cabinetry, flooring and custom made furniture present in the customer's homes.
Ensuring full high technological assistance on application such as Home Connect using i-Service and other internet solutions
Provide consumer safety solution by using moving sophisticated tools such as the Air Sledge and the All dolly oven racks.



Qualifications
Your profile

Associate degree (Technical School) – Required
3-5 Years of Experience (Servicing Home Appliances) – Required
Excellent customer relations skills
Functional basic math skills
Ability to explain repairs to customers in an understandable and logical manner
Ability to make sound fact based decisions in the companies best interest
Excellent verbal and writing skills
Ability to complete multiple repairs daily
Ability to work with minimal supervision
Current valid driving license
Competent in Microsoft Office products (Word, Excel, PowerPoint)
Hand tools
Electrical, gas and electronic testing equipment

Summary
If you or anyone you know is interested in this postion, please apply directly to this posting and we will contact you.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.