Service Writer

Randstad Canada is a global leader in talent solutions, and are proud to partner with a premier client in the heavy truck repair industry. We are currently seeking a dedicated Service Writer to join their growing team in Oshawa, Ontario. This is a newly created, full-time, permanent position offering excellent benefits, a competitive salary, and a supportive team environment.

As a Service Writer, you will be the critical link between valued customers and the skilled technical team. You will not just be greeting clients; you will be their trusted partner, using your strong mechanical knowledge of heavy trucks and equipment to accurately understand their concerns and translate them into detailed work orders. This role is ideal for a Service Writer who excels in a fast-paced environment and possesses meticulous attention to detail. A significant portion of your day will be dedicated to the administrative backbone of the service department: reviewing, correcting, and finalizing work orders and invoices, troubleshooting discrepancies, and ensuring all mechanic service notes are accurate and complete.

Our client is specifically looking for a professional with experience in the heavy-duty sector. This Service Writer role requires a unique blend of outstanding front desk skills, technical understanding, and strong administrative capabilities. You will be responsible for everything from the initial customer greeting to the final invoice, including upselling beneficial services and maintaining clear communication with customers about their vehicle's status.

Advantages
-Competitive salary
-Comprehensive benefits package including dental care, extended health care, and life insurance.
-Generous RRSP match of 3.5%.
-Excellent work-life balance with stable hours: 8:00 AM to 5:00 PM (42.5 paid hours per week).
-Paid time off, starting with three (3) weeks of vacation.
-Eligibility for overtime pay.
-Opportunity to join a growing company in a newly created role.
-Work in an "easygoing and hard-working" team atmosphere.
-On-site parking available.
-Company events.

Responsibilities
-Greet customers promptly and professionally as they arrive at the service department.
-Actively listen to customer concerns and accurately document their service requests.
-Review, correct, and finalize a high volume of work orders and invoices, ensuring 100% accuracy.
-Troubleshoot work order discrepancies to ensure all information is correct.
-Coordinate with mechanics to ensure their service notes are accurate, detailed, and complete (e.g., documenting a brake replacement).
-Communicate effectively with technicians to relay customer information and ensure proper service execution.
-Clearly explain service details and technical information to customers.
-Proactively upsell additional services or products that may benefit the customer’s vehicle performance and longevity.
-Maintain a clean and organized workspace, ensuring all paperwork is completed accurately and filed correctly.
-Follow up with customers regarding their vehicle status and any additional recommendations from technicians.

Qualifications
-Minimum 3 years of experience as a Service Writer or Service Advisor (preferred).
-Mandatory experience from a heavy truck or heavy equipment company.
-Demonstrated experience in a customer-facing role within the Skilled Trades or industrial sector.
-Ability to work full-time, in-person at the Oshawa, Ontario location.
-High school diploma or equivalent.
-Proven reliability and punctuality.
-Strong mechanical knowledge and aptitude, specifically related to heavy trucks and/or heavy equipment (experience with automotive brands is not applicable).
-Exceptional customer service and interpersonal skills; must be "interpersonal" and able to build rapport with customers and colleagues.
-Excellent communication skills, both verbal and written, to convey technical information clearly.
-Meticulous attention to detail, especially for reviewing and correcting work orders and invoices.
-Ability to thrive in a fast-paced environment while managing multiple priorities.
-Strong organizational and administrative skills.
-A positive attitude, reliability, and a willingness to learn are essential.
-Proficiency with Microsoft Office.
-Experience with "Teledealer" or "CDK" software is a significant asset but not required.

Summary
If you are a detail-oriented Service Writer with a passion for the heavy truck industry and a commitment to outstanding administrative support, this is the role you’ve been waiting for. As a global leader in talent, Randstad is excited to connect you with this fantastic opportunity. Our recruiters are experts in their field and are dedicated to helping you build a successful career. Apply today on our website or connect with one of our specialized recruiters to learn more.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.