Are you a skilled ServiceNow Business Analyst looking for a fully remote opportunity? Our client is seeking an experienced professional to join their dynamic team, where you'll play a key role in gathering, analyzing, and documenting business and technical requirements to support multiple lines of service—ranging from customer inquiries and onbo
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arding to procurement, HR, and workflow coordination. This role is perfect for someone with at least five years of hands-on experience with the ServiceNow platform, including expertise in CSM and/or IRM modules. You'll collaborate with stakeholders, Architecture Owners, and Change Management teams to design functional specifications, configure and customize ServiceNow solutions, and ensure successful implementation through user acceptance testing and end-user training. If you thrive in a fully remote environment, have a strong understanding of business processes, and possess top-notch communication, analytical, and problem-solving skills, we want to hear from you. ServiceNow certifications and experience with Azure DevOps are strong assets.
*** 6 month contract to start ***
*** Candidates must be eligible for Government of Canada Reliability Security Clearance (having lived in Canada for 5+ years) ***
*** Fully remote ***
Advantages
•Fully remote work offers great flexibility and work-life balance.
•The role involves diverse collaboration, impacting multiple key business areas.
Responsibilities
•Collaborate with stakeholders to gather and analyze business requirements for the Customer Care and Onboarding teams about service desk and ticket management systems and business processes.
•Collaborate with stakeholders to gather and analyze business requirements for the Integrated Risk Management modules and activities
•Collaborate with Change Management to understand current processes and adapt requirements to ServiceNow.
•Design and document functional specifications, catalog items, approvals, permissions, and workflows.
•Identify data sources and draft high level data model
•Configure and customize ServiceNow CSM and/or IRM to meet business needs.
•Identify tests and conduct user acceptance testing (UAT) to ensure successful deployment of solutions.
•Provide training and support to end-users.
•Monitor and troubleshoot issues post-deployment to ensure smooth operation.
Qualifications
Top Skills Required:
•Minimum of 5 years of applied experience on the ServiceNow platform.
•Appropriate ServiceNow Certifications
Other Skills Required:
•Bachelor’s degree in Business Administration, Information Technology, or a related field with at least 5 years of experience.
•Proven experience as a Business Analyst in CSM and or IRM.
•Excellent analytical and problem-solving skills.
•Effective communication and interpersonal skills.
•Ability to work independently and as part of a team.
•Experience with Azure DevOps and requirement management.
Summary
If you're qualified and interested please submit your resume and one of our experienced Recruiters would be happy to give you a call. Thank you.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Are you a skilled ServiceNow Business Analyst looking for a fully remote opportunity? Our client is seeking an experienced professional to join their dynamic team, where you'll play a key role in gathering, analyzing, and documenting business and technical requirements to support multiple lines of service—ranging from customer inquiries and onboarding to procurement, HR, and workflow coordination. This role is perfect for someone with at least five years of hands-on experience with the ServiceNow platform, including expertise in CSM and/or IRM modules. You'll collaborate with stakeholders, Architecture Owners, and Change Management teams to design functional specifications, configure and customize ServiceNow solutions, and ensure successful implementation through user acceptance testing and end-user training. If you thrive in a fully remote environment, have a strong understanding of business processes, and possess top-notch communication, analytical, and problem-solving skills, we want to hear from you. ServiceNow certifications and experience with Azure DevOps are strong assets.
*** 6 month contract to start ***
...
*** Candidates must be eligible for Government of Canada Reliability Security Clearance (having lived in Canada for 5+ years) ***
*** Fully remote ***
Advantages
•Fully remote work offers great flexibility and work-life balance.
•The role involves diverse collaboration, impacting multiple key business areas.
Responsibilities
•Collaborate with stakeholders to gather and analyze business requirements for the Customer Care and Onboarding teams about service desk and ticket management systems and business processes.
•Collaborate with stakeholders to gather and analyze business requirements for the Integrated Risk Management modules and activities
•Collaborate with Change Management to understand current processes and adapt requirements to ServiceNow.
•Design and document functional specifications, catalog items, approvals, permissions, and workflows.
•Identify data sources and draft high level data model
•Configure and customize ServiceNow CSM and/or IRM to meet business needs.
•Identify tests and conduct user acceptance testing (UAT) to ensure successful deployment of solutions.
•Provide training and support to end-users.
•Monitor and troubleshoot issues post-deployment to ensure smooth operation.
Qualifications
Top Skills Required:
•Minimum of 5 years of applied experience on the ServiceNow platform.
•Appropriate ServiceNow Certifications
Other Skills Required:
•Bachelor’s degree in Business Administration, Information Technology, or a related field with at least 5 years of experience.
•Proven experience as a Business Analyst in CSM and or IRM.
•Excellent analytical and problem-solving skills.
•Effective communication and interpersonal skills.
•Ability to work independently and as part of a team.
•Experience with Azure DevOps and requirement management.
Summary
If you're qualified and interested please submit your resume and one of our experienced Recruiters would be happy to give you a call. Thank you.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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