Our client is seeking a highly skilled Senior ServiceNow Customer Service Management (CSM) Quality Assurance Analyst to join their team on a fully remote basis. In this critical role, you will leverage your advanced expertise in the ServiceNow CSM module to ensure that solutions meet both business requirements and the highest quality standards.
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You’ll be responsible for developing and executing test plans, test cases, and test scripts, performing a range of testing types including functional, regression, and integration. Working closely with developers, business analysts, and stakeholders, you’ll help validate ServiceNow solutions by identifying defects, ensuring system performance, and supporting user acceptance testing. The ideal candidate has a strong grasp of ServiceNow platform features such as ACLs, tables, and flows, brings at least three years of hands-on QA experience specifically within ServiceNow CSM, and thrives in Agile environments. Exceptional communication skills, attention to detail, and the ability to work independently are essential, while ServiceNow certifications are a definite asset. If you’re a self-starter with a passion for quality and ServiceNow innovation, we want to hear from you.
*** 12 month position ***
*** Fully Remote ***
Advantages
•Fully remote – Enjoy the flexibility to work from anywhere with no commuting.
•ServiceNow CSM focus – Build expertise in a high-demand, specialized area of ServiceNow.
Responsibilities
•Review and analyze Business Requirements and Solution Design documents
•Develop and execute test plans, test cases, and test scripts for ServiceNow and analyze results.
•Perform functional, regression, and integration testing to ensure the quality of the ServiceNow solutions.
•Identify, document, and track defects and issues.
•Understand and utilize ServiceNow global features such as Access Control Lists (ACLs), tables, and flows.
•Identify and differentiate between enhancements and defects to ensure accurate reporting and resolution.
•Participate in sprint planning and review sessions to provide insights on testing requirements and potential challenges.
•Collaborate with the development team to ensure test coverage for new features and enhancements.
•Conduct performance testing to ensure the system meets performance benchmarks.
•Provide training and support to business users on new functionalities and features.
•Collaborate with developers and business analysts to understand requirements and provide feedback on testability.
•Co-develop and execute user acceptance testing (UAT) with business users.
•Validate that the implemented solutions meet business requirements and quality standards.
•Provide detailed reports on testing activities and results.
•Stay updated with the latest ServiceNow features and best practices.
•Follow escalation process to resolve issues in a timely manner
Qualifications
•Minimum 3 years experience as a Software Quality Assurance (SQA) Analyst provider for ServiceNow Customer Service Management (CSM) Module
•Experience/knowledge of all phases of the Software Testing Life Cycle (STLC)
•Proven experience as a Tester with expertise in the ServiceNow Customer Service Management (CSM) Module.
•Strong understanding of ServiceNow platform capabilities and functionalities.
•In-depth knowledge of ServiceNow platform capabilities, including ACLs, tables, and flows.
•Familiarity with Agile methodologies and participation in sprint planning and review sessions.
•Strong understanding of performance testing and its importance in ensuring system reliability.
•Ability to provide training and support to end-users on ServiceNow functionalities.
•Experience in developing and executing test plans, test cases, and test scripts.
•Excellent analytical and problem-solving skills.
•Ability to identify, document, and track defects and issues.
•Strong communication and collaboration skills.
Top Skills Required:
•Hands on ServiceNow Experience in developing and executing test plans, test cases, and test scripts.
•Strong understanding of ServiceNow platform capabilities and functionalities.
•Strong communication skills – both written and oral, with an ability to adapt the communication style to the different audiences e.g. business, technical
Other Skills Required
•Able to work well independently and collaboratively
•Self-learner
•Detail-oriented mindset
•Flexible and adaptive to change
Assets:
•ServiceNow certification is a plus.
Summary
If you're interested in learning more please submit your résumé and one of our senior Recruiters would be happy to give you a call to discuss further.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Our client is seeking a highly skilled Senior ServiceNow Customer Service Management (CSM) Quality Assurance Analyst to join their team on a fully remote basis. In this critical role, you will leverage your advanced expertise in the ServiceNow CSM module to ensure that solutions meet both business requirements and the highest quality standards. You’ll be responsible for developing and executing test plans, test cases, and test scripts, performing a range of testing types including functional, regression, and integration. Working closely with developers, business analysts, and stakeholders, you’ll help validate ServiceNow solutions by identifying defects, ensuring system performance, and supporting user acceptance testing. The ideal candidate has a strong grasp of ServiceNow platform features such as ACLs, tables, and flows, brings at least three years of hands-on QA experience specifically within ServiceNow CSM, and thrives in Agile environments. Exceptional communication skills, attention to detail, and the ability to work independently are essential, while ServiceNow certifications are a definite asset. If you’re a self-starter with a passion for quality and ServiceNow innovation, we want to hear from you.
...
*** 12 month position ***
*** Fully Remote ***
Advantages
•Fully remote – Enjoy the flexibility to work from anywhere with no commuting.
•ServiceNow CSM focus – Build expertise in a high-demand, specialized area of ServiceNow.
Responsibilities
•Review and analyze Business Requirements and Solution Design documents
•Develop and execute test plans, test cases, and test scripts for ServiceNow and analyze results.
•Perform functional, regression, and integration testing to ensure the quality of the ServiceNow solutions.
•Identify, document, and track defects and issues.
•Understand and utilize ServiceNow global features such as Access Control Lists (ACLs), tables, and flows.
•Identify and differentiate between enhancements and defects to ensure accurate reporting and resolution.
•Participate in sprint planning and review sessions to provide insights on testing requirements and potential challenges.
•Collaborate with the development team to ensure test coverage for new features and enhancements.
•Conduct performance testing to ensure the system meets performance benchmarks.
•Provide training and support to business users on new functionalities and features.
•Collaborate with developers and business analysts to understand requirements and provide feedback on testability.
•Co-develop and execute user acceptance testing (UAT) with business users.
•Validate that the implemented solutions meet business requirements and quality standards.
•Provide detailed reports on testing activities and results.
•Stay updated with the latest ServiceNow features and best practices.
•Follow escalation process to resolve issues in a timely manner
Qualifications
•Minimum 3 years experience as a Software Quality Assurance (SQA) Analyst provider for ServiceNow Customer Service Management (CSM) Module
•Experience/knowledge of all phases of the Software Testing Life Cycle (STLC)
•Proven experience as a Tester with expertise in the ServiceNow Customer Service Management (CSM) Module.
•Strong understanding of ServiceNow platform capabilities and functionalities.
•In-depth knowledge of ServiceNow platform capabilities, including ACLs, tables, and flows.
•Familiarity with Agile methodologies and participation in sprint planning and review sessions.
•Strong understanding of performance testing and its importance in ensuring system reliability.
•Ability to provide training and support to end-users on ServiceNow functionalities.
•Experience in developing and executing test plans, test cases, and test scripts.
•Excellent analytical and problem-solving skills.
•Ability to identify, document, and track defects and issues.
•Strong communication and collaboration skills.
Top Skills Required:
•Hands on ServiceNow Experience in developing and executing test plans, test cases, and test scripts.
•Strong understanding of ServiceNow platform capabilities and functionalities.
•Strong communication skills – both written and oral, with an ability to adapt the communication style to the different audiences e.g. business, technical
Other Skills Required
•Able to work well independently and collaboratively
•Self-learner
•Detail-oriented mindset
•Flexible and adaptive to change
Assets:
•ServiceNow certification is a plus.
Summary
If you're interested in learning more please submit your résumé and one of our senior Recruiters would be happy to give you a call to discuss further.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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