ServiceNow SME

While Software Asset Management is the primary focus, you will also play a key role in maturing our existing Hardware Asset Management (HAM) processes to strengthen operations and ensure long-term CMDB health.

- End-to-End SAM Pro Leadership: Lead the design, configuration, and operationalization of ServiceNow SAM Pro, including discovery integration, reconciliation, and license lifecycle workflows.
- Compliance & Optimization: Configure automated remediation and reporting to drive software governance, license optimization, and cost-saving insights.
- Data Integration & Quality: Oversee integrations with key data sources (Intune, LogicMonitor, ITOM) and validate solution quality through rigorous testing.
- HAM & CMDB Maturation: Evaluate and refine existing Hardware Asset Management (HAM) workflows to enhance process automation and maintain CMDB data integrity.
- Stakeholder Collaboration: Partner with procurement, IT, and security teams to define requirements and provide technical guidance for enterprise-wide ITAM adoption.

Advantages
- Subject Matter Expertise: Deep technical knowledge of ServiceNow SAM Pro, HAM implementations, and IT Asset Management (ITAM) disciplines (principles and software governance.)
- Strong knowledge of licensing models, compliance considerations, and enterprise software lifecycle management.
- Strategic Thinking: Ability to bridge the gap between technical configuration and business-level compliance requirements.
- Communication: Proven ability to lead implementation efforts and communicate complex ITAM concepts to stakeholders.
- Strong analytical and communication skills.
- Fluency with Microsoft Office, SharePoint, and Teams.
- High attention to detail and strong organizational discipline.


Responsibilities
- SAM Pro Implementation: Lead the end-to-end design, configuration, and deployment of ServiceNow SAM Pro.
- Governance & Compliance: Establish robust software lifecycle governance and tracking to ensure enterprise-wide license compliance.
- Process Optimization: Identify and implement opportunities for software cost savings and license harvesting.
- HAM Stabilization: Enhance and refine existing Hardware Asset Management workflows to improve data accuracy and operational efficiency.
- CMDB Alignment: Collaborate with IT teams to ensure all asset management activities align with and support the health of the Configuration Management Database (CMDB).

Qualifications
- 2-year post-secondary diploma or a 4-year post-secondary degree in IT or Computing Science related field.
- 10 years experience working on project teams and/or large-scale IT transformation projects.
- Certifications: ServiceNow Certified Implementation Specialist
– Software Asset Management and Hardware Asset Management preferred.
- ITIL Certification will be considered an asset.

Summary
This is a fantastic chance to bring your ServiceNow SME expertise and skills to a client that values technical precision and innovative problem-solving. If you are ready to take on a role that balances steady operational support with exciting project contributions, we want to hear from you. Please apply directly to this job ad or reach out to your Randstad Digital representative immediately!

P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn’t for you please update your profile so we can find you!

We look forward to supporting you in your job search!

Good luck!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.