Spanish / English Donor Relations Representative

We're looking for motivated Spanish & English bilingual professionals to join our team, dedicated to supporting various non-profit organizations. This hybrid role offers the chance to contribute to vital missions, from funding life-saving research and supporting vulnerable populations to aiding animal welfare and ensuring basic needs are met.

Competitive Pay: $19.50/hour
Stable Schedule: Full-time, Monday – Friday, with flexible 8-hour shifts between 9:00 AM – 7:00 PM.
Hybrid Flexibility: Start on-site for comprehensive training and initial proficiency, then transition to a flexible hybrid model with required office presence.






Advantages
Be at the forefront of meaningful non-profit work, genuinely helping people.

Connect with donors via phone, chat, and email – no two days are the same!

Play a crucial role in growing support and retaining loyal donors.

Sharpen your customer service and fundraising expertise in a dynamic setting.

Hybrid Flexibility: Start on-site for comprehensive training and initial proficiency, then transition to a flexible hybrid model with required office presence.



Responsibilities
Provide exceptional service and support across all donor channels (phone, chat, email).

Engage empathetically in free-flowing conversations, creating excellent donor experiences.

Process transactions accurately and efficiently using various applications.

Become knowledgeable about non-profit programs, services, and promotions.

Ensure all interactions meet quality standards and compliance guidelines.

Remain calm, supportive, and efficient in high-volume situations

Manage offline donor administrative tasks (emails, updates, research).

Qualifications
Speak, read, and write Spanish & English fluently and clearly.

At least 1 year of customer service experience or 6 months of call center experience preferred

Masterful phone etiquette, active listening, and compelling verbal/written skills (including chat & email).

Excellent computer and administrative skills (typing 35 WPM).

Ability to remain composed and empathetic, even in challenging situations.

Tech setup: PC with Windows 10+ (no Macs, Chromebooks, or tablets), wired high-speed connection, USB-connected Headset and Webcam.

Must pass a background check

Summary
Ready to turn your empathy into impact? If you're a friendly, motivated, bilingual professional looking for a role where you genuinely make a difference every day, we want to hear from you! Apply now and become part of a compassionate team transforming lives.

Job Title: Bilingual Donor Support Representative (Spanish & English)
Location: Winnipeg, MB

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.