Technical Writer / Business Analyst

oject lifecycle. This includes developing user guides, standard operating procedures, training materials, and communication content that translate complex M365 configurations, policies, and workflows into easy-to-understand language. The ideal candidate has 5+ years of experience producing technical documentation for enterprise IT projects and is skilled at working closely with subject matter experts to ensure accuracy and consistency. Experience with M365 technologies, SharePoint Online, and Government of Canada documentation or accessibility standards is considered an asset, as is bilingual proficiency in English and French. This role offers an exciting opportunity to contribute to a large-scale digital transformation by delivering high-quality documentation that supports adoption, compliance, and organizational change.

*** 5 month contract to start, with potential 12 month extension ***

*** Remote position ***

*** Candidates must be eligible to obtain the Government of Canada Reliability clearance ***

Advantages
•Flexibility: Enjoy a balanced schedule and the ability to work from anywhere while meeting project goals.
•Collaboration: Engage with diverse teams and experts across the organization on a major M365 transformation.




Responsibilities
Technical Writing

•Develop and maintain high-quality documentation for the M365 project, including user guides, standard operating procedures (SOPs), technical reference manuals, quick reference cards, FAQs, and training materials.
•Translate complex technical configurations, policies, and workflows into clear, concise, and accessible language for all employees.
•Ensure all documentation aligns with internal standards, templates, and accessibility requirements (e.g., WCAG 2.1, Government of Canada standards).
•Collaborate closely with solution architects, project managers, and technical teams to accurately capture M365 configurations, processes, and best practices.
•Maintain version control and documentation repositories in SharePoint or other approved systems.

Business Analysis

•Gather, document, and validate business requirements for M365 collaboration tools such as Teams, SharePoint Online, OneDrive, and related governance models.
•Conduct stakeholder interviews and workshops to understand business needs, current challenges, and desired outcomes.
•Analyze and document current and future-state processes to support the implementation of M365 capabilities and governance frameworks.
•Support the development of policies and procedures related to information management, data classification, and access control in the M365 environment.
•Work with technical teams to align M365 configurations with business and compliance requirements.

Communications Support

•Draft internal communications, newsletters, and project updates to keep stakeholders informed throughout the M365 transformation.
•Develop clear messaging and change management materials to support user adoption and engagement.
•Contribute to presentation decks, intranet content, and FAQs to support organizational readiness and end-user training.
•Ensure that communication materials are tailored to different audiences, promoting understanding and engagement across a diverse community.

Qualifications
Mandatory:

•Minimum 5 years of experience as a Technical Writer, Business Analyst, or in a hybrid role involving both documentation and analysis.
•Demonstrated experience writing technical and business documentation for enterprise IT projects.
•Proven ability to communicate complex technical concepts to non-technical audiences.
•Excellent attention to detail, organizational skills, and ability to work independently in a dynamic project environment.
•Strong stakeholder engagement and collaboration skills.

Assets:

•Bilingual (English/French): strong written and verbal communication in both official languages.
•Experience working within the Government of Canada environment, with familiarity in GC standards, policies, and procedures related to IT projects, security, and accessibility.
•Experience supporting Microsoft 365 (M365) implementations
•Experience with M365 governance, change management, or digital adoption initiatives.

Education:

•Post-secondary degree or diploma in Technical Communication, Information Technology, Business Analysis, Communications, or a related field.
•Professional certifications are considered an asset (e.g., CBAP, PMI-PBA, M365 Fundamentals, Technical Writing certification).

Soft Skills:

•Exceptional written and verbal communication abilities.
•Strong analytical and problem-solving skills.
•Ability to manage multiple priorities and deadlines effectively.
•Comfortable working in a collaborative, cross-functional team environment.
•High degree of professionalism and adaptability.

Summary
If you're interested in learning more please submit your résumé and one of our senior Recruiters would be happy to give you a call to discuss further.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.