Technology Operations Specalist

You will be responsible for the deployment of new technology devices that empower users across the company. Your responsibilities may range from pre-provisioning laptops, ship new technology hardware to remote users and retail locations, ensure users have received a functioning device, assisting users in new device start-up and disposing of end-of-life assets. This position will work with Technology Operations teams specializing in either Retail Technology or Corporate Endpoint Technology.




Advantages
This role is based out of North Vancouver and requires you to be in office 5 days per week.


Responsibilities
1) Unboxing and setup of new technology hardware, including but not limited to laptops, tablets, cellphones, printers and networking hardware
2) Pre-provisioning and profile setup of new technology hardware
3) Coordinating the shipment and setup of new technology hardware to remote users
4) Coordinating the on-site installations of new technology hardware
5) Supporting the users in the start-up of new technology hardware
6) Maintaining accurate asset inventory within the ITAM system
7) Disposing of end-of-life technology hardware

Qualifications

1) You have very strong customer service and communication skills
2) You have 2+ years servicing and deploying endpoints at medium to large-scale enterprises
3) You have 2+ years of experience with administering device management platforms such as Intune and JAMF. Must have Intune experience.
4) You have a strong understanding of Group Policy, AD, Azure AD
5) You have experience with forecasting and reporting on device usages
6) You are effective in going to the root of the right problem
7) You have an evolution mindset, understanding trends in how users utilize their devices
8) You have strong written and verbal communication skills
9) You are extremely organized with the ability to manage and organize documentation
10) You are proactive in identifying the root cause of issues and developing solutions
11) You remain highly flexible and adaptable when faced with ambiguity
12) You are able to balance autonomy and collaboration
13) You inspire breakthrough thinking and continuous improvement
14) You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
15) Your passion for your work is paralleled by your passion for getting outside and living it

Summary
Candidates must be eligible to work in Canada.


Here are some of the things you could be working on in the future:
Assisting in the deployment of hardware for remote users to drop-ship using processes supplied by hardware vendors to decrease resources required, improve turnaround times, and facilitate remote workers
Working on a strong ITAM strategy and toolset to empower teams with accurate audits, predictable fleet lifecycles, and accountability for devices from onboarding to offboarding

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.