TENANT SERVICES COORDINATOR / RECEPTION

This position is a temporary opportunity running from March 12th to May 30th, with standard business hours of 8:00 AM to 4:00 PM. Located in a transit-accessible, prestigious office setting in downtown Vancouver, this role requires 100% on-site presence to ensure the front desk is manned at all times. In the field of business administration, the ability to manage competing priorities—from administrative duties to urgent tenant inquiries—is what sets top-tier candidates apart. You will be joining a team that values excellence in customer care and efficient operations within the real estate industry.

As part of the business administration team, you will handle a variety of tasks including managing the 'OneServe' portal, coordinating mail distribution, and assisting with overflow calls. This role is perfect for someone with at least one year of experience in commercial property management or a high-end customer service environment. By stepping into this Reception / Tenant Services Coordinator role, you are positioning yourself at the center of a fast-paced professional ecosystem.

Advantages
• Competitive pay rate of $24.90 per hour.
• Work in a professional, high-end office environment in downtown Vancouver.
• Gain valuable experience with a global leader in the commercial property management industry.
• Conveniently located near major transit hubs with access to world-class amenities.
• Consistent daytime schedule (8am–4pm) providing excellent work-life balance.
• Opportunity to expand your professional network within the business administration and real estate sectors.

Responsibilities
• Manage the front desk operations to ensure the reception area is manned at all times during business hours.
• Perform essential business administration tasks including ordering office supplies, managing uniforms, and coordinating courier services.
• Monitor and respond to all inquiries via the 'OneServe' portal, ensuring emails are addressed or forwarded to the appropriate staff members for action.
• Handle incoming telephone calls with professionalism, assisting with overflow inquiries and screening calls as needed.
• Coordinate the pick-up and distribution of daily mail and packages for the office and tenants.
• Support the tenant services team by checking urgent work orders and ensuring timely communication.
• Maintain the general cleanliness and organization of the office and kitchen areas, including loading and unloading the dishwasher.
• Assist with various administrative projects and other duties as assigned by the supervisor to support the business administration flow.

Qualifications
• Exceptional verbal and written communication skills for professional customer care.
• Strong proficiency in Microsoft Office Suite, specifically Excel and Word.
• Proven ability to work well under pressure in a fast-paced business administration environment.
• Ability to work independently with minimal supervision while maintaining high productivity.
• Excellent organizational skills and attention to detail in a real estate setting.
• Competent IT skills and the ability to learn new software portals quickly.
• A passionate, "above and beyond" approach to customer service.

• Minimum of 1+ year of experience in a customer service role; experience in commercial property management is a significant asset.
• Previous experience in business administration or a front-desk reception role is preferred.
• Prior experience using MRI Angus Anywhere is considered a strong asset for this position.
• High school diploma or equivalent; post-secondary education in business administration is a plus.
• Must be available for the full duration of the contract (March 12th to May 30th).
• Ability to maintain a 100% on-site presence in downtown Vancouver.
• Professional appearance and demeanor suitable for a corporate front-desk environment.

Summary
At Randstad, we are experts in identifying talent and connecting you with the best employers in the industry. Our recruiters are specialists who understand the nuances of the business administration market and are dedicated to helping you find your next great opportunity. If you are a proactive professional ready to excel as a Reception / Tenant Services Coordinator, we want to hear from you today. Apply directly on our website or reach out to our expert recruiters to start your journey.

If this particular role doesn't perfectly align with your current goals, we invite you to reach out to us for other exciting opportunities.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.