We are seeking a Manager, Training Design & Delivery to support a high-impact program for our banking client. Reporting to the Director, Major Program Change Management, this role will lead the design, development, and delivery of training required to support the launch of a new technology tool and its associated business processes.
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You will collaborate closely with subject matter experts from both technology and process teams to understand the learning needs of a diverse global audience. Your focus will be on creating engaging, multi-format training materials (e.g., structure, content, guides) that are aligned with the broader change management strategy. This training will be delivered to a large audience of 800 - 1000 people, experience with training this size of cohort is essential. You’ll also work in partnership with Global Learning & Development to ensure consistency with organizational standards and best practices.
A key part of the role includes facilitating training sessions, tracking participation, and reporting on training effectiveness and adoption metrics.
This role is a 6-month contract with potential to extend for an additional 12-months after the initial contract period, and requires the talent to work on site 3 days per week on average. Some weeks may require more, some could be a little less.
Advantages
• This role offers the ability to be creative in the creation and delivery of learning materials, bring your ideas with you!
• You'll have the chance to shape training strategy and design end-to-end learning experiences, from content creation to delivery. The role encourages innovation in multimedia formats, giving you creative freedom and professional growth.
• This role supports a confidential, enterprise-level program, giving you the opportunity to contribute to a high-visibility initiative that directly influences how a global organization adopts new technology and processes.
• Work alongside subject matter experts across technology, audit, finance, risk, and compliance—gaining broad exposure and strengthening your professional network across disciplines within a global enterprise.
Responsibilities
• Design, develop, and deliver training materials to support a new technology implementation.
• Collaborate with SMEs to assess learner needs and develop tailored content.
• Align training strategy with overall change management plans and organizational standards.
• Facilitate virtual and live training sessions for large, global stakeholder groups.
• Create multimedia learning assets including videos, tool overviews, and “how-to” guides.
• Track and report on training engagement, adoption, and success metrics.
Qualifications
Must-Have Qualifications:
• 7–10 years of experience designing and delivering training for new technology or complex process rollouts within a highly regulated, global enterprise (experience in Audit, Risk, Compliance, or IT transformation such as ERP or EITSM is preferred).
• Expertise in virtual training delivery and multimedia content creation for global audiences.
• Strong facilitation skills with experience presenting to large groups (e.g., live audiences of ~150; total stakeholder group of ~1,000).
• Exceptional communication and presentation skills, with the ability to adapt messaging for senior leaders and global teams.
• Undergraduate degree and/or post-graduate qualifications in adult learning, instructional design, education, communications, or related fields.
• Demonstrated success working cross-functionally with both technology and business teams (especially in functions such as Audit, Global Finance, Risk, and Compliance).
• Experience with video editing tools such as Camtasia, Vyond, or Adobe Premiere
Nice-to-Have:
• Experience launching new technologies or managing change initiatives with minimal disruption and maximum user adoption.
• Background in building learning strategies for digital communities.
• Familiarity with leveraging social intranet platforms for training and communications.
• Passion for creating user-centered, persona-based learning experiences.
Tools & Technologies:
• Microsoft PowerPoint
• Camtasia, Vyond, Adobe Premiere
• Online registration & survey tools (e.g., Slottr, Microsoft Forms)
• Video conferencing platforms (e.g., WebEx, Microsoft Teams)
Summary
If you're a strategic thinker with a passion for designing engaging learning experiences and driving technology adoption, we’d love to hear from you. Apply now to join a collaborative, high-performing team and play a key role in a transformational global initiative.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We are seeking a Manager, Training Design & Delivery to support a high-impact program for our banking client. Reporting to the Director, Major Program Change Management, this role will lead the design, development, and delivery of training required to support the launch of a new technology tool and its associated business processes.
You will collaborate closely with subject matter experts from both technology and process teams to understand the learning needs of a diverse global audience. Your focus will be on creating engaging, multi-format training materials (e.g., structure, content, guides) that are aligned with the broader change management strategy. This training will be delivered to a large audience of 800 - 1000 people, experience with training this size of cohort is essential. You’ll also work in partnership with Global Learning & Development to ensure consistency with organizational standards and best practices.
A key part of the role includes facilitating training sessions, tracking participation, and reporting on training effectiveness and adoption metrics.
...
This role is a 6-month contract with potential to extend for an additional 12-months after the initial contract period, and requires the talent to work on site 3 days per week on average. Some weeks may require more, some could be a little less.
Advantages
• This role offers the ability to be creative in the creation and delivery of learning materials, bring your ideas with you!
• You'll have the chance to shape training strategy and design end-to-end learning experiences, from content creation to delivery. The role encourages innovation in multimedia formats, giving you creative freedom and professional growth.
• This role supports a confidential, enterprise-level program, giving you the opportunity to contribute to a high-visibility initiative that directly influences how a global organization adopts new technology and processes.
• Work alongside subject matter experts across technology, audit, finance, risk, and compliance—gaining broad exposure and strengthening your professional network across disciplines within a global enterprise.
Responsibilities
• Design, develop, and deliver training materials to support a new technology implementation.
• Collaborate with SMEs to assess learner needs and develop tailored content.
• Align training strategy with overall change management plans and organizational standards.
• Facilitate virtual and live training sessions for large, global stakeholder groups.
• Create multimedia learning assets including videos, tool overviews, and “how-to” guides.
• Track and report on training engagement, adoption, and success metrics.
Qualifications
Must-Have Qualifications:
• 7–10 years of experience designing and delivering training for new technology or complex process rollouts within a highly regulated, global enterprise (experience in Audit, Risk, Compliance, or IT transformation such as ERP or EITSM is preferred).
• Expertise in virtual training delivery and multimedia content creation for global audiences.
• Strong facilitation skills with experience presenting to large groups (e.g., live audiences of ~150; total stakeholder group of ~1,000).
• Exceptional communication and presentation skills, with the ability to adapt messaging for senior leaders and global teams.
• Undergraduate degree and/or post-graduate qualifications in adult learning, instructional design, education, communications, or related fields.
• Demonstrated success working cross-functionally with both technology and business teams (especially in functions such as Audit, Global Finance, Risk, and Compliance).
• Experience with video editing tools such as Camtasia, Vyond, or Adobe Premiere
Nice-to-Have:
• Experience launching new technologies or managing change initiatives with minimal disruption and maximum user adoption.
• Background in building learning strategies for digital communities.
• Familiarity with leveraging social intranet platforms for training and communications.
• Passion for creating user-centered, persona-based learning experiences.
Tools & Technologies:
• Microsoft PowerPoint
• Camtasia, Vyond, Adobe Premiere
• Online registration & survey tools (e.g., Slottr, Microsoft Forms)
• Video conferencing platforms (e.g., WebEx, Microsoft Teams)
Summary
If you're a strategic thinker with a passion for designing engaging learning experiences and driving technology adoption, we’d love to hear from you. Apply now to join a collaborative, high-performing team and play a key role in a transformational global initiative.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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