Universal Ticket Associate-Travel

communication channels such as voice, email and web chat. their ideal candidate is a team player with
excellent verbal and written skills and superior communication, organizational and multi-tasking skills


What is your day going to look like?
 -Monitor GDS queues
- Attend to all airline ticket requirements including issuing or exchanging airline tickets and processing
full or partial refunds as appropriate
 -Handle booking changes or resolve failed bookings
 -Supply internal clients with details on travel documents, explain travel restrictions, rules or
guidelines and recommend travel and safety tips based on destination
 -Provide internal clients with information on tours and packages as required

Advantages
Why You’ll Love This Role

Forget the commute. This is a 100% remote position designed for focused, independent professionals.

This is not a standard call center role; it is a specialized technical position where your Amadeus mastery is the star of the show.

Work in an environment where you are empowered to take the initiative and are recognized for your individual contribution to the team's success.

Stay ahead of the industry with ongoing GDS updates and educational refreshers

Responsibilities
 Issue and exchange airline tickets
 -Process both full and partial refunds in both the GDS (Amadeus) and Supplier sites
 -Resolve failed bookings (hotels, car, tour packages) and make booking changes
-Handle all schedule changes and order processing
 -Provide all relevant information on travel documents, explain travel restrictions, rules or guidelines
and recommend travel and safety tips based on the destination in a timely, professional, clear and
articulate manner
 -Provide tour and package information to internal clients as required
 -Other duties as requested to improve workflow

Qualifications
 -Minimum 3 years working in the travel industry
 -Extensive knowledge of ticketing
 -Excellent knowledge of Amadeus GDS systems, Amadeus certification preferred
 -TICO certification required; if based in Quebec, OPC certification also required
 -Proficiency with Microsoft Office / Word / Excel / Outlook
 -An independent, fast learner who works well within a team environment
 -Strong written and verbal communication skills, proficiency in French is an asset but not required
 -Responsible for meeting SLA targets
 -Self-motivating, focused and detail-oriented
 -Exceptional knowledge in every facet of the travel sector
 -Must successfully complete initial training before handling internal client interactions; you will also
be required to attend ongoing training and educational sessions to develop and refine skills and
performance
 -Varied rotating shifts, Monday to Saturday, 9am to 12am EST comprising 40 hours per week, full-
time, permanent

Summary
Ready to Clear for Takeoff?

If you are a solutions-focused professional who speaks the language of GDS (Amadeus) and lives for the details, we want to meet you. Help us redefine what world-class travel support looks like across Canada.

Contact our Talent Brand Specialists today to apply!

Katisha Gilbert
katisha.gilbert@randstad.ca


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.