Cella by Randstad Digital is seeking a highly skilled and experienced Design Researcher to join the Human Centered Design (HCD) team of a major client in the Financial Services Industry. This is an impactful role within the client's digital channels, where you will enable evidence-based strategy and design decisions through the execution of human factors research.
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This is a fantastic opportunity for a researcher with a strong foundation in human-centered design to work on high-profile, customer-facing digital touch points across websites and mobile apps. This is a 12 month contract opportunity and will require you to be onsite in downtown Toronto a minimum of 3 days/ week.
As a design researcher, you will be responsible for conducting user research and evaluation to drive an exceptional user experience across the client's digital platforms for banking, investing, and insurance. You will be a key contributor within a collaborative, well-balanced team, translating research findings into easily understandable, actionable insights that directly inform strategy and design.
Advantages
Impactful Projects: Work on customer and employee-facing digital touchpoints, directly influencing the user experience of a major financial institution.
Collaborative Culture: Join a well-balanced team (5-6 people) with a great culture focused on knowledge sharing and mutual support.
Stakeholder Exposure: Interact with experience strategists, designers, and business stakeholders (approximately 25% interaction).
Innovation: participate in user research that includes in-person qualitative interviews in a state of the art lab
Performance Recognition: Success is measured by the quality of your deliverables, adherence to deadlines, and effective stakeholder management.
Responsibilities
Research Design and Planning: Define research questions, create comprehensive research approaches, and develop participant recruitment plans, selecting the most appropriate data collection and analysis methods.
Research Execution: Conduct a diverse range of design research methods, including but not limited to observation/ethnography, diary studies, user interviews, usability testing, and card sorting.
Collaboration: Work closely with experience strategists, designers, and business stakeholders to understand and support their specific research needs.
Data Analysis & Reporting: Utilize qualitative and quantitative approaches to make sense of collected data, translating findings into actionable insights in diverse formats such as experience maps, usability test reports, and personas.
Preparation & Recruitment: Manage research logistics, including the creation of participant screeners and coordinating recruitment either through internal employee panels or external vendors.
Qualifications
3+ years of relevant experience as a researcher, with a strong foundation in Human-Centered Design (HCD) or a related field.
Deep knowledge of and hands-on experience with User-Centered Design and Human Factors research methods.
Strong communications skills (written, oral, and graphical) to effectively translate complex data into clear, compelling insights.
Strong project management skills with the ability to efficiently balance tasks spanning multiple research studies.
An Undergraduate degree is required in Psychology, Anthropology, Computer Science, Industrial Engineering, Human Factors, Human-Computer Interaction, or a related field.
Nice-to-Haves
Prior experience in the Financial Services (FI) industry.
A graduate degree is preferred.
Summary
This contract role is a fantastic opportunity to leverage your research expertise in a high-impact setting within a leading financial institution. The team is collaborative, the projects are meaningful, and your work will directly shape the digital experience for millions of users.
We are moving quickly to fill this position, with a target interview process of two rounds. If you are a dedicated Design Researcher with proven project management and communication skills, please submit your resume promptly!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Cella by Randstad Digital is seeking a highly skilled and experienced Design Researcher to join the Human Centered Design (HCD) team of a major client in the Financial Services Industry. This is an impactful role within the client's digital channels, where you will enable evidence-based strategy and design decisions through the execution of human factors research.
This is a fantastic opportunity for a researcher with a strong foundation in human-centered design to work on high-profile, customer-facing digital touch points across websites and mobile apps. This is a 12 month contract opportunity and will require you to be onsite in downtown Toronto a minimum of 3 days/ week.
As a design researcher, you will be responsible for conducting user research and evaluation to drive an exceptional user experience across the client's digital platforms for banking, investing, and insurance. You will be a key contributor within a collaborative, well-balanced team, translating research findings into easily understandable, actionable insights that directly inform strategy and design.
Advantages
...
Impactful Projects: Work on customer and employee-facing digital touchpoints, directly influencing the user experience of a major financial institution.
Collaborative Culture: Join a well-balanced team (5-6 people) with a great culture focused on knowledge sharing and mutual support.
Stakeholder Exposure: Interact with experience strategists, designers, and business stakeholders (approximately 25% interaction).
Innovation: participate in user research that includes in-person qualitative interviews in a state of the art lab
Performance Recognition: Success is measured by the quality of your deliverables, adherence to deadlines, and effective stakeholder management.
Responsibilities
Research Design and Planning: Define research questions, create comprehensive research approaches, and develop participant recruitment plans, selecting the most appropriate data collection and analysis methods.
Research Execution: Conduct a diverse range of design research methods, including but not limited to observation/ethnography, diary studies, user interviews, usability testing, and card sorting.
Collaboration: Work closely with experience strategists, designers, and business stakeholders to understand and support their specific research needs.
Data Analysis & Reporting: Utilize qualitative and quantitative approaches to make sense of collected data, translating findings into actionable insights in diverse formats such as experience maps, usability test reports, and personas.
Preparation & Recruitment: Manage research logistics, including the creation of participant screeners and coordinating recruitment either through internal employee panels or external vendors.
Qualifications
3+ years of relevant experience as a researcher, with a strong foundation in Human-Centered Design (HCD) or a related field.
Deep knowledge of and hands-on experience with User-Centered Design and Human Factors research methods.
Strong communications skills (written, oral, and graphical) to effectively translate complex data into clear, compelling insights.
Strong project management skills with the ability to efficiently balance tasks spanning multiple research studies.
An Undergraduate degree is required in Psychology, Anthropology, Computer Science, Industrial Engineering, Human Factors, Human-Computer Interaction, or a related field.
Nice-to-Haves
Prior experience in the Financial Services (FI) industry.
A graduate degree is preferred.
Summary
This contract role is a fantastic opportunity to leverage your research expertise in a high-impact setting within a leading financial institution. The team is collaborative, the projects are meaningful, and your work will directly shape the digital experience for millions of users.
We are moving quickly to fill this position, with a target interview process of two rounds. If you are a dedicated Design Researcher with proven project management and communication skills, please submit your resume promptly!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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