UX Writer

The ideal candidate is a strategic, user-centered professional who can balance technical requirements with creative storytelling, ensuring all content is accessible, engaging, and aligned with complex business priorities.

Our client is working in their office 3 days per week in downtown Toronto, this will increase to 4 days (with notice) later in 2026.

Advantages
• You will have the opportunity to innovate and deliver sophisticated content designs across multiple platforms, including apps, tools, and websites.
• The role allows you to work directly with senior leadership, product owners, and engineers to develop user-centered solutions.
• You will gain or deepen your expertise in high-demand regulatory standards, such as the Accessible Canada Act and plain language standards.
• You will act as a subject matter expert and resource for others, helping to shape the digital presence and story of our client's brand.

Responsibilities
• Experience Design: Conceptualize, design, and execute both future-state and near-term cross-channel content experiences that resonate with users.
• Content Lifecycle Management: Participate in all phases of the product development lifecycle, including ideation, user research, feature team scoping, effort estimation, and post-launch evaluation.
• Collaboration: Work closely with Experience Design Leads, Product Owners, and Engineers to develop optimal solutions for customers while acting as a subject matter expert within your area of specialty.
• Quality & Compliance: Apply expert writing, editing, and proofreading skills to ensure all content meets internal/external requirements and complies with Canadian government plain language and accessibility standards.
• Problem Solving: Solve complex problems requiring the analysis of multiple variables and consultation with diverse stakeholders.
• Operational Excellence: Independently perform tasks from end-to-end, ensuring business operations are in compliance with financial controls and physical asset management.
• Stakeholder Communication: Support the development and delivery of presentations and communications to management and broader audiences, providing guidance for complex situations and identifying potential risks.

Qualifications
• Communication: Exceptional verbal and written communication skills.
• Design Tools: Professional proficiency in Figma.
• Documentation: Advanced experience with MS Word.
• Standards & Compliance: Deep familiarity with the Canadian Government Plain Language Standards Act and the Accessible Canada Act.
• Experience: 5+ years of overall experience, preferably in digital, conversation, or content design.
• Collaboration: A strong willingness to collaborate within large, cross-functional teams.
• Drive: Self-motivated, flexible, organized, and highly accountable.
• Resilience: Ability to respond to and action feedback effectively, even during high-pressure "crunch" times.
• Passion: A genuine passion for great experience design and user-centered methodologies.
• Industry Experience: Previous experience in Financial Services (FI) or Public Site development.
• Educational Background: Experience in a design-related discipline (Industrial Design, Visual Design, Design Strategy, Human-Computer Interaction, or Psychology) is a major plus.
• Regulatory Experience: Background working within highly regulated industries.

Summary
If you are a team player with a strong understanding of plain language and a desire to push the boundaries of digital design, we want to hear from you.

Apply today by submitting your resume and a portfolio highlighting your relevant experience in content and digital design. This is a time sensitive role, we encourage qualified talent to apply promptly.

Cella by Randstad Digital uses artificial intelligence to help our recruiters screen, assess and select qualified talent for this role and others within our database. Although Cella by Randstad Digital uses A.I. as a tool, candidate selection and hiring decisions are made by our employees.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.