Warranty Customer Service Representative

We are currently hiring a Warranty Customer Service Representative for a well established company in Burlington. This role will be assisting customers with their warranty via phone and email.

The ideal candidate would be someone who comes from customer service and has knowledge of MS Office including excel. To excel in this role you must be willing to learn, problem solve and want to provide the best customer experience. A great attention to detail and knowledge of AS400 and Salesforce is an asset.

If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting and reach out directly to patricia.van@randstad.ca with your most updated resume, the job posting’s reference number, and a brief synopsis of why you feel you would be a great fit for the role.


Advantages
- 2 week contract
- Monday to Friday 8:30am - 5pm
- $24/hr - $26/hr
- Opportunity to learn and develop new skills
- Gain valuable experience with a well-established company
- Great location in Burlington


Responsibilities
- Make outbound calls to promote and sell our Extended Warranty Packages with existing customers
- Mail information packages to new and existing customers to generate sales
- Promote the Customer Referral program by mail and phone
- Complete all Call-backs as agreed by customers
- Maintain notes of calls, activities and update our proprietary customer database
- Update all Customer contact information
- Follow all call quality guidelines as directed by management
- Other duties as assigned/required



Qualifications
- Strong attention to detail and organizational skills
- Proven ability to work as a team and collaborate with multiple department
- Exceptional written and verbal communication
- Demonstrate a productive and enthusiastic approach towards achieving business goals
- Proactive and receptive to development of current skills
- Willingness to share best practice to support team members
- Results oriented and target driven



Summary
If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting and reach out directly to patricia.van@randstad.ca with your most updated resume, the job posting’s reference number, and a brief synopsis of why you feel you would be a great fit for the role.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.