Workforce Management Analyst

Bring your analytical mindset and problem-solving skills to help optimize operations, improve service levels, and enhance the overall customer experience.

Take the next step in your career and connect today to explore this exciting opportunity.

Advantages
Hybrid Work Flexibility – balance in-office and remote work.
Career Growth – exposure to forecasting, analytics, and strategic workforce planning.
Skill Development – hands-on experience in performance analysis and operational optimization.
Data-Driven Impact – ability to influence service levels and improve customer experience.
Cross-Functional Collaboration – work with leadership and operational teams to drive decisions.
Problem-Solving Opportunities – identify service risks, friction points, and process improvements.
Exposure to Advanced Insights – integrate qualitative and quantitative data for actionable strategies.
Operational Leadership Visibility – deliver reports and recommendations directly to leadership.
High-Demand Expertise – build a career in a specialized field of workforce management and analytics.

Responsibilities
Ensure the right staffing levels to meet service goals.
Track operations and provide clear reports to leadership.
Identify issues and recommend practical solutions.
Maintain service levels during peak or unexpected periods.
Translate metrics and trends into actionable decisions.

Qualifications
Minimum 3 years in workforce management or contact centre operations.
Ability to interpret data and identify trends.
Comfortable with workforce systems, reporting tools, and basic office software.
Strong decision-making and process improvement skills.
Clear reporting, presentation, and collaboration with teams and leadership.

Summary
If this opportunity is of interest, please apply directly or send your resume to sabrina.tabah@randstad.ca today

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.