when is your personal data collected?

In addition to the data collected during the recruitment and matching process, we may collect further data once you are selected for an assignment. This collection occurs:

  • Directly from you: during the onboarding and registration process, and through our ongoing interactions throughout your assignment.
  • From our clients: when they provide data related to your assignment, such as time-tracking, attendance, and feedback on the services provided.
  • From third parties: where necessary to verify credentials or satisfy specific client requirements (such as background checks and/or professional certifications). This also includes data from referrals and publicly available professional profiles. 

The processing of this data is necessary to manage your contractual relationship with us, to facilitate your assignments with our clients, and to comply with applicable legal and regulatory requirements.

When you are a temporary worker on an assignment at one of our clients, we may process the following personal data about you for the purposes specified below:

what personal data do we collect about you and Why do we need your personal data

Purpose(s) for processing
Categories of personal data
General HR management and administration purposes (including workforce management); Recruitment and staffing
Identification information: (including home address, home phone number and mobile phone number), citizenship status and country of residence, date of birth, (in exceptional cases) gender, digital signature and languages spoken.
General HR management and administration purposes (including workforce management); Performance management, career development and training Compensation, payroll and expense reimbursement (including reporting and billing to clients)
Professional information: personal data related to your work including (without limitation) your job title, description and location, your department, professional email address, reporting levels, and employment status (full-time/part-time/etc.). Financial information: financial information including (without limitation) your bank account number, bank details, tax number.
Compensation, payroll and expense reimbursement (including reporting and billing to clients)
Salary information: salary information including (without limitation) recurring payments and benefits, bonus.
Performance management, career development and training
Performance-related information: performance-related information including (without limitation) information on your performance reviews.
Disciplinary and grievance management, investigations, appeals (including managing complaints) and handling reports through Randstad’s misconduct reporting procedure
Disciplinary information: information relating to disciplinary measures taken against you, if any.
Disciplinary and grievance management, investigations, appeals (including managing complaints) and handling reports through Randstad’s misconduct reporting procedure
Grievance information: in order to assist in the reporting of grievances and (suspected) misconduct within the Randstad Group of companies, we have established dedicated channels through which stakeholders may voice concerns, either through local reporting mechanisms in place at the level of the local Randstad Group companies or, for serious misconduct (including whistleblowing), through our Integrity Line, the Randstad Group reporting facility. Whenever we receive a grievance report or a report about (suspected) misconduct we may process personal data related to the complainant, the other individuals mentioned in the complaint and the person(s) that is/are subject of the complaint and/or of the investigation into the complaint.
Compliance with labor, tax and social security laws and other legal or regulatory requirements (e.g. equal opportunity and workplace diversity requirements)
Government issued identifiers: government issued identifiers including (without limitation) the national identification number, social insurance number (SIN), work permit and other identifiers as legally required.
Recruitment and staffing
CV/resumes and other recruitment information: your CV/resume and other relevant information (such as your photograph, interview notes and information included in the cover letter or as part of the application process).
Relocation, mobility and travel management; Compensation, payroll and expense reimbursement (including reporting and billing to clients)
Travel and expense data: travel and accommodation information and expenses including (without limitation) travel itineraries, hotel and travel reward cards.
IT support
Information you choose to share with us: information you choose to share with us, including (without limitation) information you share when using IT support or calling the helpline, and information about you that may be conveyed by your use of a webcam in communicating with us.
Fleet management
Vehicle information: information about your personal or company car including (without limitation) your license plate, parking tickets and driving fines.
Events
Photographs and video footage: when participating in external or internal events, meetings, conferences or other events, we may process photographs or videos of you.
To manage memberships of employees to professional associations
Trade union membership: data revealing your trade union membership.
General HR management and administration purposes (including workforce management); Emergency and disaster management; Insurance, pension and other benefits
Family and dependent information: information related to your family and dependents including (without limitation) details regarding family composition (names, genders, ages), any "special needs" or education requirements for children or dependents, special needs of elderly parents, emergency contact information.
Facilities, security and contingency planning purposes
Information related to identification/access control cards: employee identification and access control cards may contain your name, photograph, employee number and may be linked to other details on record (department, phone number, license plate).
CCTV footage: we may process footage of you obtained through our use of CCTV surveillance systems.
Employee surveys, statistical purposes
Survey results: we may process your responses to questions in employee surveys.
Network and device usage optimization and related security controls (including company network access and authentication)
Information related to your usage of Randstad devices, software and access to Randstad’s network: we may process information related to your use of our devices, software and access to our networks, including (without limitation) your browsing history, your use of email, internet and social media, whether at the workplace, on our equipment or otherwise through our networks.
Facilities, security and contingency planning purposes; Health and safety management
Visitor information: when accessing our buildings, we may collect your name, contact details, car plate number, identification, etc. for security reasons. Where we are legally required to do so we may also ask you to disclose information about your health (including information related to viral infections, flu, etc.) for health and safety reasons.
Health and safety management; Compliance with labor, tax and social security laws and other legal or regulatory requirements (e.g. equal opportunity and workplace diversity requirements)
Sensitive personal information, such as: Health-related information: health-related information including (without limitation) injuries and exposure, incident reports, workplace accident reports, claims information, disability, sickness and absences and maternity leave information, as legally required. Ethnic origin: information revealing your ethnic origin, as legally required. To the extent we process this sensitive personal information, we will protect, secure and use that information in a manner consistent with this notice and applicable laws.
Preventing, detecting and investigating fraud and other crimes, and compliance with sanctions regimes (including identification of politically exposed persons, specially designated nationals and screening against sanctions lists)
Trade sanctions information relating to you: we may verify whether you are a politically exposed person, a specially designated national or otherwise subject to sanctions under applicable laws or regulations.
To perform internal and external audits.
Identification information: (including home address, home phone number and mobile phone number), citizenship status and country of residence, date of birth, (in exceptional cases) gender, digital signature and languages spoken.

how long we keep your personal data

Randstad Canada maintains record retention schedules to ensure that your personal data will be kept for only as long as reasonably necessary to fulfill the purposes for which it was collected, including for the purpose of managing our business relationships, contractual obligations, or to otherwise meet valid legal or business requirements.

We may keep your personal data longer if necessary in connection with any actual or potential dispute (e.g. we need this personal data to establish or defend legal claims), in which case we will keep your personal data until the end of such dispute; and/or for us to comply with any legal or regulatory obligation (e.g. for tax or audit purposes), in which case we will keep your personal data for as long as required by that obligation.