Account Manager

Role: Account Manager
Location: Montreal North
Contract: Permanent, Full-time
Salary: $60,000 to $65,000 per year (commensurate with experience) + annual bonus
Schedule: 40 hours per week, Monday to Friday (daytime)

Advantages
Competitive base salary

Comprehensive group insurance plan

Exclusive corporate discounts on a wide range of brand appliances and consumer goods

Free on-site parking and accessible via Montreal public transit

Collaborative work atmosphere fostering autonomy and internal advancement

Responsibilities
Manage day-to-day business relationships with an assigned portfolio of major retailers, dealers, and key e-commerce accounts as their primary operational contact.

Lead end-to-end resolution of complex cases: order discrepancies, damage claims, chargebacks, returns, replacements, and shipment delays.

Coordinate order fulfillment across internal departments (Logistics, Warehouse, Inventory, and Accounting) to ensure flawless and punctual delivery.

Monitor retailer portals and marketplace platforms daily to ensure operational compliance and meet strict partner deadlines.

Review account sales data and partner with Sales and Marketing teams to identify revenue growth opportunities and support promotional launches.

Generate regular performance updates, track open issues, and recommend continuous improvements to operational workflows.

Qualifications
2 to 4 years of relevant experience in B2B account management, corporate customer relations, logistics coordination, or e-commerce operations.

Strong proficiency in Microsoft Excel (pivot tables, lookups) and comfort using partner portals, ERP systems, and CRM platforms.

Sharp analytical thinking, proactive mindset, high attention to detail, and proven relationship-building skills.

Demonstrated ability to independently handle competing priorities within a fast-paced environment.

Previous experience within consumer goods, home appliances, or commercial distribution is a major asset.

Language Requirement Justification
Proficiency in English (written and verbal) is required for this Account Manager role based in Montreal, as the incumbent will be required to support a commercial territory spanning across North America, requiring regular daily communication with clients, retail buyers, and consumers who do not speak French.

Summary
Does this role match your career aspirations? Send your resume today to juliette.urbain@randstad.ca with the subject line "Account Manager - Montreal".

Referral Program
Know a great professional who would be a perfect fit for this position? Refer them to us! A referral bonus may be awarded for any recommendation that leads to a successful hire.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.