détails d'emploi
Join our growing team as an Account Resolution Specialist I! This role offers a unique opportunity to contribute to a new team within a large organization, focusing initially on back-office support before transitioning to client interaction. We are seeking two highly motivated individuals to provide exceptional customer service in a remote/hybrid work environment.
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Position: Account Resolution Specialist I
Shift: Rotational schedule (8:30 – 5:00PM, 10 – 6:30PM, 11:30 – 8:00PM)
Location: Montreal (4 days in office, remote/hybrid option available)
Advantages
Enjoy the benefits of working for a large organization, including opportunities for stakeholder interaction and potential for conversion to a permanent position. A comprehensive 3-day training program will be provided (with potential extension).
Responsibilities
Provide inbound and/or outbound support to customers. Create an exceptional customer experience. Navigate multiple systems to update customer information. Use effective communication skills with partners, colleagues, and customers. Initial focus will be on back-office tasks, transitioning to phone interactions after three months.
Qualifications
Undergraduate degree and 1+ years of relevant work experience. Bilingual (French/English) is required. Excellent customer service skills and proficiency with MS Office Suite are essential. Banking experience and fluency in Mandarin, Punjabi, Hindi, or Cantonese are considered assets. Strong organizational skills and the ability to work in a fast-paced environment are also required.
Summary
Are you a highly motivated and customer-focused individual with excellent communication skills? This is your chance to join a dynamic team and make a real impact. Apply now!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
voir plus
Join our growing team as an Account Resolution Specialist I! This role offers a unique opportunity to contribute to a new team within a large organization, focusing initially on back-office support before transitioning to client interaction. We are seeking two highly motivated individuals to provide exceptional customer service in a remote/hybrid work environment.
Position: Account Resolution Specialist I
Shift: Rotational schedule (8:30 – 5:00PM, 10 – 6:30PM, 11:30 – 8:00PM)
Location: Montreal (4 days in office, remote/hybrid option available)
Advantages
Enjoy the benefits of working for a large organization, including opportunities for stakeholder interaction and potential for conversion to a permanent position. A comprehensive 3-day training program will be provided (with potential extension).
Responsibilities
Provide inbound and/or outbound support to customers. Create an exceptional customer experience. Navigate multiple systems to update customer information. Use effective communication skills with partners, colleagues, and customers. Initial focus will be on back-office tasks, transitioning to phone interactions after three months.
...
Qualifications
Undergraduate degree and 1+ years of relevant work experience. Bilingual (French/English) is required. Excellent customer service skills and proficiency with MS Office Suite are essential. Banking experience and fluency in Mandarin, Punjabi, Hindi, or Cantonese are considered assets. Strong organizational skills and the ability to work in a fast-paced environment are also required.
Summary
Are you a highly motivated and customer-focused individual with excellent communication skills? This is your chance to join a dynamic team and make a real impact. Apply now!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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