détails d'emploi
As a Bilingual Senior Customer Service Representative, you will be responsible for responding to customer requests promptly, accurately, and professionally. You will develop and maintain strong client relationships while ensuring confidentiality. You will collaborate with internal and external teams to meet customer needs, utilizing CRM tools, managing inventory, processing service orders, invoices, and billing. This role requires strong problem-solving skills and the ability to prioritize and multitask in a fast-paced environment.
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Position: Customer Service Representative
Shift: Full time
Location: Montreal, Quebec
Advantages
Opportunity for potential extension or full-time hire. Hybrid work model with one day per week in the office.
Responsibilities
• Respond to customer requests promptly, accurately, and professionally.
• Develop and maintain strong client relationships while ensuring confidentiality.
• Collaborate with internal and external teams to meet customer needs.
• Utilize CRM tools to process customer requests.
• Manage and update the inventory system.
• Process service orders, invoices, and complete billing.
• Work on side projects including ticketing and billing.
Qualifications
• Minimum 3 years of experience in customer service.
• Bilingualism (French/English) is mandatory.
• Strong attention to detail.
• Ability to prioritize and multitask effectively.
• Analytical problem-solving skills.
• Ability to adapt to change in a fast-paced environment.
• Self-motivated, self-governing, and accountable.
• Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic accounting knowledge is an asset.
• Must pass background checks (Bell, OPP, Sûreté du Québec).
Autonomous and disciplined self-starter, Excellent time management and organizational skills, Team player,
Summary
If you are a highly motivated and detail-oriented bilingual customer service professional with proven experience, we encourage you to apply. This is an excellent opportunity to join a dynamic team and contribute to a positive customer experience.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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As a Bilingual Senior Customer Service Representative, you will be responsible for responding to customer requests promptly, accurately, and professionally. You will develop and maintain strong client relationships while ensuring confidentiality. You will collaborate with internal and external teams to meet customer needs, utilizing CRM tools, managing inventory, processing service orders, invoices, and billing. This role requires strong problem-solving skills and the ability to prioritize and multitask in a fast-paced environment.
Position: Customer Service Representative
Shift: Full time
Location: Montreal, Quebec
Advantages
Opportunity for potential extension or full-time hire. Hybrid work model with one day per week in the office.
Responsibilities
• Respond to customer requests promptly, accurately, and professionally.
• Develop and maintain strong client relationships while ensuring confidentiality.
• Collaborate with internal and external teams to meet customer needs.
• Utilize CRM tools to process customer requests.
• Manage and update the inventory system.
• Process service orders, invoices, and complete billing.
...
• Work on side projects including ticketing and billing.
Qualifications
• Minimum 3 years of experience in customer service.
• Bilingualism (French/English) is mandatory.
• Strong attention to detail.
• Ability to prioritize and multitask effectively.
• Analytical problem-solving skills.
• Ability to adapt to change in a fast-paced environment.
• Self-motivated, self-governing, and accountable.
• Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic accounting knowledge is an asset.
• Must pass background checks (Bell, OPP, Sûreté du Québec).
Autonomous and disciplined self-starter, Excellent time management and organizational skills, Team player,
Summary
If you are a highly motivated and detail-oriented bilingual customer service professional with proven experience, we encourage you to apply. This is an excellent opportunity to join a dynamic team and contribute to a positive customer experience.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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