Bilingual Customer Service Representative

Start Date: ASAP

Advantages
Competitive pay rate
Contract: 6 months with possibility of extension
Schedule: Monday to Friday


Responsibilities
• Enter orders received by phone, fax, email, or other means into the computer system and ensure that the customer's order is feasible;

• Ensure that orders are entered according to customer instructions while following data entry procedures, departmental operating procedures, and respecting turnaround times;

• Evaluate each order to provide the best available product to meet customer needs;

• Validate the transfer of orders to the various production sites;

• Communicate with the customer to inform them of any changes to their order or additional delays, to obtain missing information, or for frames that are being tracked;

• Inform the Customer Experience team as soon as a product becomes available and suggest a substitute or equivalent product in case of stock shortages;

• Provide technical information on products and answer questions regarding the use of the electronic ordering system;

• Receive and process customer credit applications according to established procedures;

• Work as part of a team with technical support and the customer service call center


Qualifications
Must be fluent in communicate with French/ English speaking clients located outside Quebec on a regular basis
Previous shipping, receiving, or customer service experience preferred
Strong data entry and computer skills
Excellent attention to detail and organizational skills
Professional telephone manner
Ability to work independently and as part of a team

Summary
If Bilingual Customer Service Representative role in Montreal sounds like a good fit for you please APPLY ONLINE. Thank you.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.