détails d'emploi
Are you passionate about solving IT problems, helping others, and working with technology that keeps an organization running smoothly? One of our Federal Government clients is looking for a Bilingual Helpdesk Specialist to become a key member of its Service Desk team.
...
In this role, you won’t just be answering IT tickets—you’ll be part of a high-performing, collaborative team supporting one of Canada's most respected federal institutions. Your work will directly contribute to keeping systems secure, users productive, and technology aligned with business needs.
As a frontline ambassador of the IT department, you'll have the opportunity to interact with people across the organization, resolve diverse technical issues, and enhance the overall IT experience for employees. You'll gain exposure to a wide variety of technologies, take part in onboarding new staff, and play an important role in improving documentation and internal knowledge sharing.
This is an ideal opportunity for someone who is customer-focused, technically savvy, and eager to grow their IT skills in a supportive and professional environment. Apply today!
Advantages
Remote hybrid work model
Supportive team environment
Short-term contract with possible extension
Responsibilities
Respond to and triage IT service requests and incidents via phone, email, Microsoft Teams, and the ticketing system.
Accurately log and categorize issues, prioritize requests, and resolve or escalate them when necessary.
Provide front-line technical support and advice to users on hardware, software, network, and IT policies, resolving common technical and connectivity issues.
Support IT inventory and distribution by installing, configuring, and maintaining end-user devices, updating records, and assisting with hardware returns.
Coordinate onboarding setup for new employees, including equipment delivery, documentation, and basic training.
Contribute to the development and maintenance of IT documentation, FAQs, and user guides; deliver user training and support sessions as needed.
Collaborate with IT support specialists to ensure service standards and objectives are consistently met.
Qualifications
Valid Reliability level security clearance.
More than 1 year of recent experience in IT support, ideally within a corporate Helpdesk environment.
Experience using IT Service Management (ITSM) ticketing systems
Proficient in using remote control utilities to diagnose and resolve computer issues.
Hands-on experience with imaging, configuring, and repairing desktops and laptops.
Strong troubleshooting skills with hardware, software, network connectivity, and mobile devices.
Experience resolving Microsoft 365 multi-factor authentication (MFA) issues.
Comfortable supporting users with mobile device setups and troubleshooting.
Excellent communication and interpersonal skills with a strong customer service orientation.
Familiarity with Windows OS, Microsoft 365 apps, Teams, and general IT best practices.
Summary
If you meet the above-listed criteria, register for a Randstad account online if you have not yet registered, and please apply directly online. We appreciate all applicants and those interested in this opportunity, however, only those with relevant experience will be considered.
We look forward to hearing from you!
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.
Randstad Canada is also committed to developing inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures that must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
voir plus
Are you passionate about solving IT problems, helping others, and working with technology that keeps an organization running smoothly? One of our Federal Government clients is looking for a Bilingual Helpdesk Specialist to become a key member of its Service Desk team.
In this role, you won’t just be answering IT tickets—you’ll be part of a high-performing, collaborative team supporting one of Canada's most respected federal institutions. Your work will directly contribute to keeping systems secure, users productive, and technology aligned with business needs.
As a frontline ambassador of the IT department, you'll have the opportunity to interact with people across the organization, resolve diverse technical issues, and enhance the overall IT experience for employees. You'll gain exposure to a wide variety of technologies, take part in onboarding new staff, and play an important role in improving documentation and internal knowledge sharing.
This is an ideal opportunity for someone who is customer-focused, technically savvy, and eager to grow their IT skills in a supportive and professional environment. Apply today!
Advantages
Remote hybrid work model
...
Supportive team environment
Short-term contract with possible extension
Responsibilities
Respond to and triage IT service requests and incidents via phone, email, Microsoft Teams, and the ticketing system.
Accurately log and categorize issues, prioritize requests, and resolve or escalate them when necessary.
Provide front-line technical support and advice to users on hardware, software, network, and IT policies, resolving common technical and connectivity issues.
Support IT inventory and distribution by installing, configuring, and maintaining end-user devices, updating records, and assisting with hardware returns.
Coordinate onboarding setup for new employees, including equipment delivery, documentation, and basic training.
Contribute to the development and maintenance of IT documentation, FAQs, and user guides; deliver user training and support sessions as needed.
Collaborate with IT support specialists to ensure service standards and objectives are consistently met.
Qualifications
Valid Reliability level security clearance.
More than 1 year of recent experience in IT support, ideally within a corporate Helpdesk environment.
Experience using IT Service Management (ITSM) ticketing systems
Proficient in using remote control utilities to diagnose and resolve computer issues.
Hands-on experience with imaging, configuring, and repairing desktops and laptops.
Strong troubleshooting skills with hardware, software, network connectivity, and mobile devices.
Experience resolving Microsoft 365 multi-factor authentication (MFA) issues.
Comfortable supporting users with mobile device setups and troubleshooting.
Excellent communication and interpersonal skills with a strong customer service orientation.
Familiarity with Windows OS, Microsoft 365 apps, Teams, and general IT best practices.
Summary
If you meet the above-listed criteria, register for a Randstad account online if you have not yet registered, and please apply directly online. We appreciate all applicants and those interested in this opportunity, however, only those with relevant experience will be considered.
We look forward to hearing from you!
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.
Randstad Canada is also committed to developing inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures that must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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