détails d'emploi
Our Client is looking for a Bilingual IT Support Analyst to join their team in our Montreal office for a 12 month contract. The successful candidate must have a minimum of 3 to 5 years experience in IT support and will be responsible for assisting IT colleagues on special projects, identifying, researching, troubleshooting and resolving technical issues on any application or related hardware. Benefit from a hybrid work environment with 3 days in the office per week.
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Bilingualism is required as this is a collaborative role at the national level and the candidate will be handling and following up on various requests from clients and third parties who only understand and communicate in English. This position also requires the candidate to be able to interact seamlessly with colleagues in our offices across Canada, where English is the predominant language. As we estimate that more than 50% of the work required for this position must be performed in English, and in order to ensure that the employee in this position can perform their duties autonomously and effectively, candidates for this position must be able to communicate appropriately in French and English both orally and in writing.
Advantages
T4 benefits
-2 sick days (minimum Quebec employment standards)
-4% cumulative during the year depending on the hours worked (minimum employment standards Quebec)
-8 public holidays (minimum employment standards for Quebec)
-Possibility of joining our group medical insurance after 3 months (ATTENTION no disability and life insurance included/possible). Three levels offered based on the RAMQ which means that someone who does not have access to the RAMQ cannot join.
-Employee under Randstad payroll
-Weekly payments
-Accumulates government deductions: RQAP, QC and CAN taxes, QC retirement, AE.
-8 Public holidays according to the QC Labour Standards Act)
-2 sick days (minimum Quebec employment standards)
-4% cumulative throughout the year depending on the hours worked (minimum employment standards Quebec) approximately 1 day per month. So between 10 and 12 days per year.
-8 public holidays (minimum employment standards for Quebec)
-Insurance: Possibility of joining our group medical insurance after 3 months (NOTE: Disability and life insurance are not included/possible). Three levels offered based on RAMQ, which means that someone who does not have access to RAMQ cannot join. Randstad preferential rate.
-Flexibility to accumulate career experience in different fields and companies
-Continue to work and not be unemployed during restrictive employment periods and contexts
Responsibilities
As a Bilingual IT Support Analyst, you will be:
-Responding to telephone calls, e-mails, voicemails and drop-bys for technical support of Divisions team members that includes identifying, researching, documenting, troubleshooting and resolving technical problems in a timely manner.
-Identifying, researching, troubleshooting and resolving technical problems on any related application or hardware.
-Providing one-on-one training to end users for specific hardware and software issues.
-Escalating and liaising with other IT teams to resolve incidents and service requests.
-Assisting IT colleagues on special projects.
-Documenting, logging and tracking all calls, e-mails, voicemails and drop-ins using an Enterprise Service Management software.
-Providing onsite support to colleagues based in our Montreal office.
Qualifications
Must Have
- Excellent administrative experience with Microsoft Office 365, including deep knowledge of SharePoint Online administration.
- Strong hands-on experience with Microsoft Azure, including Azure Active Directory, virtual machines, and networking.
- Demonstrated experience working with Microsoft Intune for device and application management.
Nice to have
- Familiarity with PowerShell scripting for automation in Office 365 and Azure is a significant asset.
- Ability to resolving technical issues on any application or related hardware.
- Troubleshoot
Summary
As our ideal candidate, you will distinguish yourself by the following profile:
-College diploma in Computer Systems, Systems Administration, or related technical discipline.
-Minimum of 3-5 years of related experience preferably in a professional services environment.
-Office 365/Azure AD administration experience or working knowledge. Any certifications related is an asset.
-Bilingualism (French/English) is required.
-Good analytical problem solving skills; ability to troubleshoot and resolve application problems.
-Excellent interpersonal skills and telephone manner; strong client-service focus and ability to correspond with lawyers and staff as well as create end user documentation.
-Patience, flexibility and an ability to deal with and manage difficult situations.
Ability to transfer knowledge in an efficient, pleasant, and effective way using a variety of techniques.
-A curiosity about technology and willingness to understand how technology works to enable better business outcomes.
-An energetic, proactive and positive approach to all activities.
-Demonstrated “can do” attitude to ensure tasks and activities are managed with the utmost efficiency and effectiveness.
-Outstanding organizational and time management skills. Ability to prioritize multiple tasks/deadlines as they relate to projects.
-Demonstrated ability to ensure utmost confidentiality and discretion at all times.
-Ability to work independently and proceed with objectives under minimal supervision.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
voir plus
Our Client is looking for a Bilingual IT Support Analyst to join their team in our Montreal office for a 12 month contract. The successful candidate must have a minimum of 3 to 5 years experience in IT support and will be responsible for assisting IT colleagues on special projects, identifying, researching, troubleshooting and resolving technical issues on any application or related hardware. Benefit from a hybrid work environment with 3 days in the office per week.
Bilingualism is required as this is a collaborative role at the national level and the candidate will be handling and following up on various requests from clients and third parties who only understand and communicate in English. This position also requires the candidate to be able to interact seamlessly with colleagues in our offices across Canada, where English is the predominant language. As we estimate that more than 50% of the work required for this position must be performed in English, and in order to ensure that the employee in this position can perform their duties autonomously and effectively, candidates for this position must be able to communicate appropriately in French and English both orally and in writing.
...
Advantages
T4 benefits
-2 sick days (minimum Quebec employment standards)
-4% cumulative during the year depending on the hours worked (minimum employment standards Quebec)
-8 public holidays (minimum employment standards for Quebec)
-Possibility of joining our group medical insurance after 3 months (ATTENTION no disability and life insurance included/possible). Three levels offered based on the RAMQ which means that someone who does not have access to the RAMQ cannot join.
-Employee under Randstad payroll
-Weekly payments
-Accumulates government deductions: RQAP, QC and CAN taxes, QC retirement, AE.
-8 Public holidays according to the QC Labour Standards Act)
-2 sick days (minimum Quebec employment standards)
-4% cumulative throughout the year depending on the hours worked (minimum employment standards Quebec) approximately 1 day per month. So between 10 and 12 days per year.
-8 public holidays (minimum employment standards for Quebec)
-Insurance: Possibility of joining our group medical insurance after 3 months (NOTE: Disability and life insurance are not included/possible). Three levels offered based on RAMQ, which means that someone who does not have access to RAMQ cannot join. Randstad preferential rate.
-Flexibility to accumulate career experience in different fields and companies
-Continue to work and not be unemployed during restrictive employment periods and contexts
Responsibilities
As a Bilingual IT Support Analyst, you will be:
-Responding to telephone calls, e-mails, voicemails and drop-bys for technical support of Divisions team members that includes identifying, researching, documenting, troubleshooting and resolving technical problems in a timely manner.
-Identifying, researching, troubleshooting and resolving technical problems on any related application or hardware.
-Providing one-on-one training to end users for specific hardware and software issues.
-Escalating and liaising with other IT teams to resolve incidents and service requests.
-Assisting IT colleagues on special projects.
-Documenting, logging and tracking all calls, e-mails, voicemails and drop-ins using an Enterprise Service Management software.
-Providing onsite support to colleagues based in our Montreal office.
Qualifications
Must Have
- Excellent administrative experience with Microsoft Office 365, including deep knowledge of SharePoint Online administration.
- Strong hands-on experience with Microsoft Azure, including Azure Active Directory, virtual machines, and networking.
- Demonstrated experience working with Microsoft Intune for device and application management.
Nice to have
- Familiarity with PowerShell scripting for automation in Office 365 and Azure is a significant asset.
- Ability to resolving technical issues on any application or related hardware.
- Troubleshoot
Summary
As our ideal candidate, you will distinguish yourself by the following profile:
-College diploma in Computer Systems, Systems Administration, or related technical discipline.
-Minimum of 3-5 years of related experience preferably in a professional services environment.
-Office 365/Azure AD administration experience or working knowledge. Any certifications related is an asset.
-Bilingualism (French/English) is required.
-Good analytical problem solving skills; ability to troubleshoot and resolve application problems.
-Excellent interpersonal skills and telephone manner; strong client-service focus and ability to correspond with lawyers and staff as well as create end user documentation.
-Patience, flexibility and an ability to deal with and manage difficult situations.
Ability to transfer knowledge in an efficient, pleasant, and effective way using a variety of techniques.
-A curiosity about technology and willingness to understand how technology works to enable better business outcomes.
-An energetic, proactive and positive approach to all activities.
-Demonstrated “can do” attitude to ensure tasks and activities are managed with the utmost efficiency and effectiveness.
-Outstanding organizational and time management skills. Ability to prioritize multiple tasks/deadlines as they relate to projects.
-Demonstrated ability to ensure utmost confidentiality and discretion at all times.
-Ability to work independently and proceed with objectives under minimal supervision.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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