détails d'emploi
Do you have a natural talent for turning technical challenges into satisfying solutions? Our client, a leading company in the high-end interior design industry, is looking for an After-Sales Service Specialist (Customer Experience) to join its dynamic team in Montreal. If you are looking for a stable environment where your autonomy and initiative will be valued, this After-Sales Service Specialist (Customer Experience) position in Montreal is the perfect opportunity for you.
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Summary Description
As the central pivot of the post-purchase customer experience, you will ensure the complete management of claims and technical support files. Your role will be to guarantee impeccable customer satisfaction by coordinating solutions between customers, international suppliers, and internal departments.
Advantages
- Competitive salary between $55,000 and $60,000, depending on experience.
- Comprehensive group insurance plan, 80% paid by the employer (including paramedical care).
- 6 paid sick days per year.
- Company closure during the holiday season and the construction summer holidays.
- 3 weeks of vacation after one year of service.
- Full technical training provided upon arrival.
Responsibilities
- Manage after-sales service requests (calls and emails) for ceramic and plumbing products.
- Analyze technical issues and propose appropriate solutions to customers (B2B and B2C).
- Ensure rigorous and transparent follow-up on each file to maintain a high level of trust.
- Collaborate with suppliers and logistics departments for product replacements.
- Accurately document all interventions in the SAP Business One system.
Qualifications
- Minimum of 2 to 3 years of experience in customer service.
- Stable professional background demonstrating long-term commitment.
- Strong self-learning ability and high level of resourcefulness.
- Proficiency with IT tools (knowledge of SAP is an asset).
- Language Justification: Proficiency in English and French is essential. This requirement is justified by the fact that the position holder will need to communicate daily with clients and partners located outside of Quebec who do not speak French, as well as work in accordance with technical standards and product specifications published exclusively in English.
Summary
Please send your CV to Pierce at the following address: pierce.ashton-kane@randstad.ca
Referral Program
Do you know someone who perfectly fits this profile for the After-Sales Service Specialist (Customer Experience) position in Montreal? A referral bonus may be offered for any recommendation leading to a hire.
Join a team of passionate professionals in the heart of Montreal and let your customer experience expertise shine!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Do you have a natural talent for turning technical challenges into satisfying solutions? Our client, a leading company in the high-end interior design industry, is looking for an After-Sales Service Specialist (Customer Experience) to join its dynamic team in Montreal. If you are looking for a stable environment where your autonomy and initiative will be valued, this After-Sales Service Specialist (Customer Experience) position in Montreal is the perfect opportunity for you.
Summary Description
As the central pivot of the post-purchase customer experience, you will ensure the complete management of claims and technical support files. Your role will be to guarantee impeccable customer satisfaction by coordinating solutions between customers, international suppliers, and internal departments.
Advantages
- Competitive salary between $55,000 and $60,000, depending on experience.
- Comprehensive group insurance plan, 80% paid by the employer (including paramedical care).
- 6 paid sick days per year.
- Company closure during the holiday season and the construction summer holidays.
- 3 weeks of vacation after one year of service.
...
- Full technical training provided upon arrival.
Responsibilities
- Manage after-sales service requests (calls and emails) for ceramic and plumbing products.
- Analyze technical issues and propose appropriate solutions to customers (B2B and B2C).
- Ensure rigorous and transparent follow-up on each file to maintain a high level of trust.
- Collaborate with suppliers and logistics departments for product replacements.
- Accurately document all interventions in the SAP Business One system.
Qualifications
- Minimum of 2 to 3 years of experience in customer service.
- Stable professional background demonstrating long-term commitment.
- Strong self-learning ability and high level of resourcefulness.
- Proficiency with IT tools (knowledge of SAP is an asset).
- Language Justification: Proficiency in English and French is essential. This requirement is justified by the fact that the position holder will need to communicate daily with clients and partners located outside of Quebec who do not speak French, as well as work in accordance with technical standards and product specifications published exclusively in English.
Summary
Please send your CV to Pierce at the following address: pierce.ashton-kane@randstad.ca
Referral Program
Do you know someone who perfectly fits this profile for the After-Sales Service Specialist (Customer Experience) position in Montreal? A referral bonus may be offered for any recommendation leading to a hire.
Join a team of passionate professionals in the heart of Montreal and let your customer experience expertise shine!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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