détails d'emploi
Our client, an established industry leader in the distribution of specialized hardware products, is seeking a dynamic, solution-oriented Customer Service Representative to join their team in Ville Saint-Laurent.
...
In this pivotal role, you will stand at the core of operations, delivering exceptional support to retail clients while managing a diverse mix of customer service and administrative tasks. If you are bilingual, possess strong interpersonal skills, take pride in high-quality work, and want to thrive in a stimulating environment, this opportunity is built for you.
Advantages
Competitive Pay: Starting wage of $21.00 / hour.
Long-Term Growth: Contract-to-hire position (temporary to permanent) with a clear path toward building a long-term career with the company.
Structured Onboarding: Comprehensive, step-by-step training provided from day one, ahead of peak-volume seasons.
Supportive Environment: A warm, collaborative workplace culture focused on day-to-day team solidarity.
Mentorship: Continuous guidance and priority management from an experienced Project Manager.
Modern Facilities: Conveniently located, contemporary corporate offices in Saint-Laurent with accessible transit options.
Responsibilities
Serve as the primary point of contact for clients and field sales representatives, swiftly troubleshooting and resolving delivery discrepancies and merchandising issues.
Manage the end-to-end processing and fulfillment of high-volume accounts and custom special orders, ensuring on-time delivery.
Coordinate inter-branch inventory transfers and track stock levels proactively to eliminate backorder risks and maintain product availability.
Procure and dispatch visual merchandising materials required for store openings, rollouts, and floor remodel projects.
Maintain high data integrity by entering and updating critical operational records and order workflows within the AS400 ERP system.
Collaborate in daily workflow reallocation to balance team capacity and adapt seamlessly to shifting volume peaks.
Qualifications
Experience: Prior experience in B2B customer support, order management, or logistics. (Proactive, resourceful entry-level or junior candidates with exceptional people skills are warmly encouraged to apply.)
Language Proficiency: Fully bilingual in English and French (fluent written and spoken communication; professional working proficiency).
Technical Aptitude: Tech-savvy with standard office tools; practical exposure to an ERP/management platform such as AS400 is considered a strong asset.
Key Strengths: Strong sense of organization, high attention to detail, collaborative mindset, natural curiosity, and excellent interpersonal communication.
Language Requirement Note:
Proficiency in English is required for this role, as the incumbent will communicate daily—both verbally and in writing—with clients, retailers, and business partners located outside Quebec (across Canada and the United States), and will navigate enterprise software whose user interface and technical documentation are primarily in English.
Summary
Interested in this Customer Service Representative – Retail / Projects Sector opportunity? Submit your resume directly to thibault.sanz@randstad.ca with the job title in the subject line.
Referral Program:
Know someone who fits this profile? A competitive referral bonus is available for any recommendation leading to a successful hire!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Our client, an established industry leader in the distribution of specialized hardware products, is seeking a dynamic, solution-oriented Customer Service Representative to join their team in Ville Saint-Laurent.
In this pivotal role, you will stand at the core of operations, delivering exceptional support to retail clients while managing a diverse mix of customer service and administrative tasks. If you are bilingual, possess strong interpersonal skills, take pride in high-quality work, and want to thrive in a stimulating environment, this opportunity is built for you.
Advantages
Competitive Pay: Starting wage of $21.00 / hour.
Long-Term Growth: Contract-to-hire position (temporary to permanent) with a clear path toward building a long-term career with the company.
Structured Onboarding: Comprehensive, step-by-step training provided from day one, ahead of peak-volume seasons.
Supportive Environment: A warm, collaborative workplace culture focused on day-to-day team solidarity.
Mentorship: Continuous guidance and priority management from an experienced Project Manager.
...
Modern Facilities: Conveniently located, contemporary corporate offices in Saint-Laurent with accessible transit options.
Responsibilities
Serve as the primary point of contact for clients and field sales representatives, swiftly troubleshooting and resolving delivery discrepancies and merchandising issues.
Manage the end-to-end processing and fulfillment of high-volume accounts and custom special orders, ensuring on-time delivery.
Coordinate inter-branch inventory transfers and track stock levels proactively to eliminate backorder risks and maintain product availability.
Procure and dispatch visual merchandising materials required for store openings, rollouts, and floor remodel projects.
Maintain high data integrity by entering and updating critical operational records and order workflows within the AS400 ERP system.
Collaborate in daily workflow reallocation to balance team capacity and adapt seamlessly to shifting volume peaks.
Qualifications
Experience: Prior experience in B2B customer support, order management, or logistics. (Proactive, resourceful entry-level or junior candidates with exceptional people skills are warmly encouraged to apply.)
Language Proficiency: Fully bilingual in English and French (fluent written and spoken communication; professional working proficiency).
Technical Aptitude: Tech-savvy with standard office tools; practical exposure to an ERP/management platform such as AS400 is considered a strong asset.
Key Strengths: Strong sense of organization, high attention to detail, collaborative mindset, natural curiosity, and excellent interpersonal communication.
Language Requirement Note:
Proficiency in English is required for this role, as the incumbent will communicate daily—both verbally and in writing—with clients, retailers, and business partners located outside Quebec (across Canada and the United States), and will navigate enterprise software whose user interface and technical documentation are primarily in English.
Summary
Interested in this Customer Service Representative – Retail / Projects Sector opportunity? Submit your resume directly to thibault.sanz@randstad.ca with the job title in the subject line.
Referral Program:
Know someone who fits this profile? A competitive referral bonus is available for any recommendation leading to a successful hire!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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