Intermediate Service Designer - ON-SITE

Advantages
• Join a high-impact initiative improving services across a major educational institution
• Work on meaningful projects that enhance the research experience for faculty and staff
• Collaborate with diverse teams including researchers, technologists, and administrators
• Apply and expand your toolkit across complex service ecosystems
• Enjoy a flexible, inclusive, and collaborative work environment

Responsibilities
• Conduct qualitative and quantitative research to uncover user needs and service challenges
• Map and analyze current-state user journeys, service blueprints, and system flows
• Lead co-design workshops and generate innovative, future-state service concepts
• Prototype and test service interventions to evaluate usability and effectiveness
• Translate insights into actionable requirements and support service implementation
• Define KPIs and iterate on design based on performance and feedback
• Champion human-centered design and communicate insights to stakeholders

Qualifications
• Minimum 3 years’ experience as a Service Designer, UX Designer, or similar role
• Demonstrated expertise with service design tools (journey maps, blueprints, personas, etc.)
• Experience improving administrative or operational services in complex organizations
• Strong communication, facilitation, and stakeholder engagement skills
• Bachelor’s degree in Design, HCI, Social Sciences, Public/Business Admin, or equivalent experience

Summary
If you’re driven by empathy, collaboration, and systems thinking and want to help shape the future of research services, this is your opportunity. Apply directly to this ad or reach out to your Randstad Digital representative immediately!

P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn’t for you please update your profile so we can find you!

We look forward to supporting you in your job search!

Good luck!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.