Remote Customer Care Representative -Work From Home

If you answered "yes" to any of the above, then look no further!

Randstad is Hiring for Remote - Work From Home Call Center and Customer Service Representative for a company in the Greater Toronto area! This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in a rich culture!

Position - Customer Care Representative
Industry - Professional services (Financial, HR and Healthcare)
Location - Work from Home
Salary - $18.50 per hour
Contract position : Open End Contact

Full time and long term opportunity starting as of August 2025

Hours of Operation:

Monday - Friday (No weekends)
Operations Hours : 7am -11pm EST
5 days / 8 hours per day Full time hours
**No Part timers - No School Break *NO Seasonal Applications !!!

Types of calls:

Healthcare and benefits, calling about retirement plans and other benefits, absence calls, updating account information, short and long term disability related inquiries
Calls can be difficult/frustrated customers
Be empathetic to the caller

NOTE : Computer is not provided., You need to have COMPUTER with:
Windows 10 or higher,
Minimum Intel Core 4 , 7th Generation,
Minimum 16 GB RAM
Minimum 128 GB SSD
Intel i5 or equivalent (no AMD), working headseat and camera (No MAC pc, no Chromebook, Tablets ) !!!!

NOTE : You must also have an ethernet cable as working over WIFI is prohibited.


Advantages
- One of the fastest growing call centers in Canada
- Opportunity to expand your experience in call center/customer service experience
- Great work culture & work/life balance
- Ongoing coaching career development, rewards and recognition, performance bonuses and community involvement opportunities


Responsibilities
Here are the responsibilities as a Remote Customer Representative Agent :

-Handling a high volume of customer inbound calls
- Providing excellent customer service and being customer focused.
- Answer questions, provide education, and solve HR and financial issues related to the customer's health care benefits, and retirement plans, leaves of absence, payroll, etc
- Processing transactions such as health enrollments, tax and direct deposit updates, etc
- Creating and updating files in the database and communicating with third parties to research and assist the customer with updates or inquiries.
- Meeting KPIs and targets on a daily basis.
- Attention to detail is essential for this position
- Being tech savvy and using your computer navigation skills to navigate a robust set of tools/systems - navigating between multiple screens, systems, and applications to provide answers and support while also managing a live interaction with the customer. This may include assisting the caller in navigating the system as well.


Qualifications
The qualification to be considered for the role :


- A minimum of 2 to 4 years of experience in customer service
- Excellent english communication skills
- A self starter with the passion and ability to provide the highest level of customer care and satisfaction
- Good computer and system navigation skills with the ability to multitask
- Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment
- Ability to receive and immediately apply constructive feedback.
- Flexibility to work a special schedule and extend hours as necessary
- Must be able to pass a criminal background check
- Prefer to have worked either in HR, Financial or Health Care Industry
- Bring your own device. Windows computers only! You are responsible for your own equipment which requires a Windows computer, mouse and a headset.
- You must also have an ethernet cable as working over Wifi is prohibited.
- You need to have COMPUTER with, Windows 10 or higher, Intel i5 or equivalent (no AMD), working headseat and camera (No MAC pc ) !!!


Summary
Position - Customer Care Representative
Industry - Professional services (Financial, HR and Healthcare)
Location - Work from Home
Salary - $18.50 per hour
Contract position : Open End Contact

Full time and long term opportunity starting as of August 2024

Hours of Operation:

Monday - Friday (No weekends)
Operations Hours : 7am -11pm EST (No rotational shifts)
5 days / 8 hours per day Full time hours
**No Part timers - No School Break *NO Seasonal Applications !!!

Types of calls:

Healthcare and benefits, calling about retirement plans and other benefits, absence calls, updating account information, short and long term disability related inquiries
Calls can be difficult/frustrated customers
Be empathetic to the caller

NOTE : Computer is not provided., You need to have COMPUTER with:
Windows 10 or higher,
Minimum Intel Core 4 , 7th Generation,
Minimum 16 GB RAM
Minimum 128 GB SSD
Intel i5 or equivalent (no AMD), working headseat and camera (No MAC pc, no Chromebook, Tablets ) !!!!

NOTE : You must also have an ethernet cable as working over WIFI is prohibited.

If interested, please apply thru posting or send your resume to jessica.yelozbek@randstad.ca with the subject line "REMOTE Customer Care Representative -Personal PC with Ethernet "

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.