Senior Principal Specialist - Genesys Cloud

Advantages
- Competitive salary, based on your experience
- Office in downtown Montreal
- Group insurance
- Young and dynamic company culture
- High flexibility and remote work

Responsibilities
Your main responsibilities as Tech Lead will be:

- Participating in the implementation of projects in the client environment
- Bringing industry best practices
- Serving as the technical point of contact for integration teams
- Contributing to the continuous improvement of processes and systems
- Guiding stakeholders through solution deployments
- Participating in and coordinating documentation for processes, integration testing, and training

Qualifications
You possess the following skills:

- Degree in Computer Science or equivalent experience
- Minimum of five (5) years of experience as a CCaaS solutions integrator, including two (2) years as a Tech Lead
- Strong knowledge of Genesys or another contact center solution
- Proficiency in automation and scripting
- Leadership, communication, and interpersonal skills
- Bilingual (French and English)

Summary
Contact me for more information about this Senior Principal Specialist - Genesys Cloud opportunity in Montreal at isabelle.gauthier@randstaddigital.com

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.