what is a courier?

As a courier, you collect and deliver parcels to customers or businesses. You may use a vehicle provided by the employer or your own vehicle to complete the deliveries. Some couriers also use bicycles, vans, public transport or motorcycles to deliver parcels.

A courier's job is quite demanding since you must pick up parcels and deliver them on time, despite the traffic. Most couriers use a multi-collection and multi-drop system to help them increase shipping volume while reducing transport costs. As a courier, you need route optimization software and a satellite navigation system to schedule deliveries and collections efficiently. You identify the shortest routes for deliveries and pick-ups to optimize your workday.

Besides collecting and dropping off items, couriers keep good records, such as proof of delivery and payment. You should also provide good customer service, as you are the first point of contact between the company and the client. It's important to be polite, friendly and efficient. You also handle any issues during delivery and ensure they don't affect the delivery schedule.

Would working as a courier suit your time management skills? Then read on to find out what competencies and qualifications you need to thrive in a courier role.

courier jobs
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average courier salary

According to Job Bank, the median salary of a courier in Canada is $38,000 per year. This translates to an average hourly rate of $19.50. You start at a salary of $31,200 per year, but as you gain experience, your earnings increase to $52,800 annually.

how to increase your salary as a courier

Your earnings fluctuate based on various factors. The main determinant of your salary is the type of packages you deliver and your location. For instance, when you deliver heavy packages using a delivery van, you earn a higher hourly rate than couriers delivering small parcels on bikes. The company you work for also influences your earnings. For instance, if you work for a busy restaurant, you are likely to work long hours due to the numerous deliveries.

The location also influences your earnings. When you work in large cities, you have multiple deliveries daily. In addition, the high cost of living and demand for courier services increases your earning potential. On the other hand, working in a small town lowers your earning potential due to the low demand for courier services.

download our salary guide
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types of couriers

Some of the types of couriers include:

  • legal couriers: although delivering time-sensitive materials within legal venues is the primary function of this position, you might also find yourself doing clerical and other miscellaneous work for the law firm. Your duties include sorting correspondence and sending letters to the right offices.
  • medical lab and delivery service couriers: you can work as a courier for a delivery service or medical lab. In this position, you transport sensitive or hazardous materials. You must work according to a strict schedule and properly label lab materials.
  • bank couriers: as a bank courier, you handle important documents and items of value, such as the financial institution's cash deposits. Couriers who work for banks will often use an armoured truck for safety. To qualify for this type of courier position, you should be vigilant and have self-defence training.
two men preparing and checking packages before delivery
two men preparing and checking packages before delivery
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working as a courier

Working as a courier involves helping businesses deliver goods on time and provide the best customer service. The role requires daily interactions with different people and following strict delivery procedures. Read on to learn the daily tasks and work environments of a courier.

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courier skills and education

Some of the requirements for becoming a courier in Canada include:

  • relevant training: while you can get a job as a courier with only a secondary school education, consider attending vocational programs or training in logistics. Positions that require delivery in specialty vehicles need additional training. For instance, you will undergo self-defence training to deliver items using armoured trucks. Since the role involves driving, you are required to have a valid driver's license and a clean driving record.
  • experience: you require minimal experience to work as a courier. Any work experience in customer service roles equips you with the necessary skills for the role.

competencies and characteristics of couriers

Some of the qualities of a courier include:

  • dependable and reliable: couriers don't always require special certificates or training, but they need a dependable form of transportation, the ability to meet deadlines, and the capability to be resourceful and responsible. Your employer and clients will count on you for urgent deliveries. It is also important to be familiar with your delivery route's major and minor roads.
  • thinking outside the box: as a courier, you think on your feet and need creativity. Sometimes, you get stuck in traffic a few minutes before the deadline when delivering urgent legal documents. You may contact the recipient or court to inform the judge or legal counsel of the delay.
  • communication skills: as a courier, being a good communicator is useful since you interact with coworkers, managers and customers. Efficient communication also helps you provide accurate information to clients.
  • physical stamina: your role involves lifting heavy items and carrying packages of various sizes. Being fit helps you lift the packages, use stairs or cycle for extensive periods. Staying fit helps you handle the physical demands of the role.
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FAQs

Here, you will find the answers to the most frequently asked questions about the profession of a courier.

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meet a recruiter

Make sure your resume is up-to-date, including information about your technical skills and certifications. Then share it with us to connect with a recruiter and be matched with job opportunities.

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